The RemoteLab service offers Architecture students access to lab computers in Slocum from any location on or off campus via an Internet connection. Remoting into the a lab computer is like sitting in front of it even though you are at a different location. You will have access to all the Architecture lab software.
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| Warning |
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| We have a limited number of concurrent connections for RemoteLab, so we strongly recommend that you only use RemoteLab for special software applications. Please access all Microsoft Office applications either via Office 365 online or through the MS Office download on your own computer. |
Note:
- Please check if you can download and use any of the software from the software list on your own computer first, as that will give you the best experience depending on the horsepower of your computer.
- It is strongly advised that you have a good internet connection for the best possible experience.
- Performance of graphics-intensive projects and large files may vary depending on your internet connection.
- The same lab policies apply, such as logins being limited to one machine at a time. Machines will still auto-logout after about 25 minutes of inactivity.
- The remote machines don't have access to your USB memory sticks or portable hard drives; use your SU OneDrive, Google Drive, Email, Wormhole or WeTransfer to use your files on the remote machines.
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Errors you may encounter when connecting to an Arch RemoteLab computer.
- The following three errors usually mean that all Arch RemoteLab computers are in use or unavailable. Please try again later.
- "Your computer can't connect to the remote computer because an error occurred on the remote computer..."
- "This computer can't connect to the remote computer."
- "Unable to connect" with error code: 0x4
- "Unable to connect" may also be caused by using a VPN while connecting via the on-campus method. Either turn off your VPN or use the off-campus method.
- A message says you are logged in somewhere else and it disconnects you.
- Wait about 10 minutes and then try again. If you still can't login, email us at archit@syr.edu.
- If you get a black screen upon login:
- Type CTRL-ALT-END (Windows) or CONTROL-OPTION-FN-LEFT ARROW (macOS) to bring up Task Manager on the RemoteLab computer.
- In Task Manager click More Details, then click File > Run new task.
- Enter explorer.exe in the box and click Ok.
- This should bring back the desktop.
- If that doesn't help, again click File > Run new task.
- Enter shutdown -r in the box and click OK.
- This should restart the remote computer. Close the ArchRemoteLab computer window. Wait several minutes and try to connect to RemoteLab again.