The RemoteLab service offers Architecture students access to lab computers in Slocum from any location on or off campus via an Internet connection. Remoting into the lab computer is like sitting in front of it even though you are at a different location. You will have access to all the Architecture lab software.
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| We have a limited number of concurrent connections for RemoteLab, so we strongly recommend that you only use the RemoteLab for special software applications, and that all Microsoft Office applications be accessed either via Office 365 online or through the MS Office download on your own computer. |
Note:
- Please see if you can download and use any of the software from the software list on your own computer first, as that will give you the best experience depending on the horsepower of your computer.
- It is strongly advised that you have a good internet connection for the best possible experience.
- Performance of graphics-intensive projects and large files may vary depending on your internet connection.
- The same lab policies apply, such as logins being limited to one machine at a time. Machines will still auto-logout after about 25 minutes of inactivity.
- The remote machines don't have access to your USB memory sticks or portable hard drives; use your SU OneDrive, Google Drive, Email, Wormhole or WeTransfer to use your files on the remote machines.
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On
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This method works over AirOrangeX. You could also use the off-campus method below while on campus, but this is more direct.
Windows
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In the Windows search box, type 'remote' and click Remote Desktop Connection.
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macOS
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Steps
1. Create the remote connection
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An RDP client app is required in order to connect remotely. Visit the Mac app store and install the free Microsoft Remote Desktop app.
Start Microsoft Remote Desktop and click plus [+] > Add PC on the toolbar to create a new connection.
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In the Add PC box, fill in the following fields:
PC name: arch-remotelab.syr.edu
User account: ad\NetID (fill in your own NetID and don't forget to add the "ad\")
Friendly name: ARCH RemoteLab (or anything you like)
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Click Add at the bottom to close the box; a new entry called ARCH RemoteLab appears under Saved Desktops.
2. Use the remote connection
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Whenever you want to connect, open the Microsoft Remote Desktop app and double click ARCH RemoteLab.
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The screen will change and you should see a Windows login screen. Fill in your NetID password. It may take a couple of minutes to log in.
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3. Finish the remote connection
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Note:
- You can also switch back to the macOS environment by moving the mouse pointer to the upper top edge of the screen, which will show the Mac menu bar.
- You can also swipe left and right on the touch pad (four fingers).
- Save your work often. If the Microsoft Remote Desktop crashes, you may lose access to your remote session.
Off Campus
- Use SU's remote desktop service (RDS) to remote into a virtual Windows desktop.
- Then use the virtual Windows desktop to further remote into the Arch RemoteLab (called Double Hop).
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Step 1: Connect to an SU virtual Windows desktop.You have a couple of choices for how to connect. Each link will take you to a new page with instructions. After you connect to the SU virtual Windows desktop, return to this page and complete step 2 . a. Connect through a web browser. Step 2: Connect to the Arch RemoteLab from the virtual Windows desktop (double hop).
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Errors you may encounter when connecting to an Arch RemoteLab computer.
- The following three errors usually mean that all Arch RemoteLab computers are in use or unavailable. Please try again later.
- "Your computer can't connect to the remote computer because an error occurred on the remote computer..."
- "This computer can't connect to the remote computer."
- "Unable to connect" with error code: 0x4
- "Unable to connect" may also be caused by using a VPN while connecting via the on-campus method. Either turn off your VPN or use the off-campus method.
- A message says you are logged in somewhere else and it disconnects you.
- Wait about 10 minutes and then try again. If you still can't login, email us at archit@syr.edu.
- If you get a black screen upon login:
- Type CTRL-ALT-END (Windows) or CONTROL-OPTION-FN-LEFT ARROW (macOS) to bring up Task Manager on the RemoteLab computer.
- In Task Manager click More Details, then click File > Run new task.
- Enter explorer.exe in the box and click Ok.
- This should bring back the desktop.
- If that doesn't help, again click File > Run new task.
- Enter shutdown -r in the box and click OK.
- This should restart the remote computer. Close the ArchRemoteLab computer window. Wait several minutes and try to connect to RemoteLab again.