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Overview

This page

provides instructions on connecting

outlines the steps to connect to RDS

via a

using an RDP client on supported laptop and desktop operating systems.

Currently

At present, both Windows and macOS are supported.

 Users preferring to connect the RDS within their web browser should follow the instructions found on the 

If you'd rather access RDS directly within your web browser, please refer to the " Remote Desktop Services via Browser page" page for guidance.

On This Page

Table of Contents
maxLevel
minLevel3
 

Retrieving

and

an RDP

file

File for RDS

You must first receive To connect through the RDP client, you first need to obtain the RDP file from the web client in order to connect through the RDP client. 

Recommended Browsers: Please note that recommended browsers include Google Chrome, Microsoft Edge, or Mozilla Firefox.

Using a web browser, navigate to 

  1. Accessing RDS

If you are not logged in already, you will be prompted to do so using your University NetID and password.
RDS login pageImage Removed


  2. Settings Access

    • In the top right

is

    • corner, you'll see a sprocket icon

, Sprocket IconImage Removed, click

    • ⚙️. Click on it.

RDS login pageImage Removed


  2. Download Setting

    • In the Settings Pane, select the radio button

to

    • labeled "Download the rdp file."

      Image Added

  2. Login Prompt

    • If you are not logged in already, you might be prompted to do so using your email address (NetID@syr.edu) and NetID password.

 
Settings PaneImage RemovedAfter selecting the "Download the rdp file" setting, on



  2. Resource Selection 

    • Return to the main screen of the web page

select

    • and choose a resource

pool, such as SULabs. When clicking

    • icon. Clicking on a resource pool

,

    • will trigger the download of an RDP file

will now be downloaded and can

    • , which can then be used to connect.

      Image Added

Connect to RDS via

a

an  RDP Client

Once Before connecting via an RDP client, ensure you have retrieved the RDP file using the steps above, you are ready to connect your device. Follow the instruction below based on your operating system. provided above.

Note
titleRDP File Required to Proceed

You must first receive It's essential to first obtain the RDP file from the web client in order to connect through the RDP client.  Follow Review the preceding instructions above before attempting to connect on Windows and macOS.

Windows

  1. Accessing the RDS Pool
    • Open the RDP file for the desired RDS pool.
     
  2. You will be prompted with a login
    1. Under username, enter your email: <Your NetID>@syr.edu
    2. Under password, enter: <Your NetID Password>
macOS


  2. Login Prompt:

    • Username: Enter your email in the format <Your NetID>@syr.edu.
    • Password: Enter your NetID password.

macOS

  1. Installation:
  2. Accessing the RDS Pool
    • Open the RDP file for the desired RDS pool.

  3. You will be prompted with a loginUnder username, enter your email:  <Your NetID>@

    Login Prompt:

    • Username: Enter your email in the format <Your NetID>@syr.edu.
    Under password, enter: <Your NetID Password>
    • Password: Enter your NetID password.

Troubleshooting

Problem:   

RDP Error -   "There was a problem connecting to the remote resource. Ask your network administrator for help"

Solution: 

Download the RDP file again following the instruction above. The old file may no longer hold correct connection information.

Need

Getting Help

?If at any time you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu

We're here to ensure you have a smooth experience with RDS. If you need assistance:

  • Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by at 1-227 CST.

  • Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.