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Comprehensive Demonstration of Everything JSM Cloud (YouTube - 2 hours with sections listed)
- What is JSM
- Customer Portal
- Request Intake
- JSM Issue View
- Queues & Request Triage
- Reporting & SLAs
- Asset & Configuration Management
- Incident & Change Management
- Automation & Project Administration
Jira Service Management: The Customer Experience Using the Portal (YouTube - 6 minutes)
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