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Overview

Remote Desktop Services (RDS) is a virtual desktop environment

for

that lets active Syracuse University students, faculty, and staff

to

remotely connect to a university desktop from any personal computer with a stable broadband internet connection.

Who has access? RDS is

RDS is also available to users

that have

with an active SU

student, faculty, staff,

guest

,

or ESF student affiliation.

Table of Contents

On This Page

Table of Contents

maxLevel

minLevel3

Before you Connect

Before you connect connecting to RDS for the first time, please note the following important considerations for using the RDS solution:

  • Save your work to a network location

    • Just like physical labs on campus, any files Files saved to the local C: drive will be removed permanently.

      Best practice:

      permanently removed, so it's best to save your work to your Syracuse University-provided OneDrive account (in the cloud), or your network G: or H: drive.

  • Save your work often

    • Although we consider the RDS platform to be is stable, working remotely brings many factors into play, such as can be impacted by factors like unexpected network outages , ISP issues, or problems with your home network or personal device(s)personal devices. Saving early and often will help avoid losing your hard work and valuable time.

  • Only one (1) session can be active per user. Logging
    • If you log into another session
    will
    • , you'll disconnect from the previous one and reconnect on the new session.

  • Use recommended browsers
    • Google Chrome, Firefox, and Edge are the recommended browsers for connecting through the
    Web
    • web user interface.

  • Set up Microsoft Two-Factor Authentication setup
    • set up before using RDS.

  • Idle sessions will be logged out automatically
    • Idle sessions will automatically be logged out after four (4) hours.

Configuring and Connecting to RDS

Users are encouraged to access RDS using a web browser, but can also do so using the remote desktop client (RDP):

Available Software on RDS - SULabs resource

The following programs and applications are available when connected to the SULabs instance on RDS:

ExpandtitleClick to see available software
Application NameVersionApplication NameVersionApplication NameVersion
Adobe CC 2022Shared DeviceMinitabShared DeviceRStudio19
ArcGIS10.8.1 for Desktop
ArcGIS Pro2
Minitab Quality Companion10.8.1 for Desktop
Audacity
Rtools
2
5.3
.2Edge ChromiumCurrent

Gmetrix SMSe

7
.0
.24Mozilla FirefoxCurrent
Google ChromeCurrentMaple2021Mathematica10.4.1Matlab2021a x64Microsoft Office Pro Plus64 bitMicrosoft OneNote 201664 bitMicrosoft Project Pro64 bitMicrosoft Silverlight5.1 64 bitMicrosoft Visio Pro64 bitMinitab19Minitab Quality Companion5.3.0WinSCP5.1.7
ArcGIS Pro2.8Mozilla Firefox2.8SASCurrent
Audacity2.3.2MS Sql Management Studio2.3.2SPSS AMOS18.9.2
Edge ChromiumCurrentMS Visual Studio CodeCurrentSPSS StatisticsCurrent

Gmetrix SMSe

7.0.24NotepadPlusPlus7.0.24Stata7.7 x64
Google ChromeCurrentOnbaseCurrentSU Sherman Fonts18.0.1.60
Maple2021Oracle SmartView2021Texthelp EquatIO11.1.2.5.900
Pallisade Decision Tools8

PowerBI Desktop 

2.100.1401.0Putty0.75 x64Python3.4.3 x64R4.2.1R Statistics3.5.0Read Write12RStudio2022.02.3.0Rtools4.0SAS9.4SPSS AMOS27SPSS Statistics27 x64Stata16-IC x64SU Sherman Fonts2.0Texthelp EquatIO1.5
Mathematica10.4.1Pallisade Decision Tools10.4.1WinSCP19
Matlab2021a x64

PowerBI Desktop 

2021a x64

Microsoft Office Pro Plus64-bitPutty64-bit

Microsoft OneNote 201664-bitPython64-bit

Microsoft Project Pro64-bitR64-bit

Microsoft Silverlight5.1 64-bitR Statistics5.1 64-bit

Microsoft Visio Pro64-bitRead Write64-bit


Info
titleSchool or College Specific Software
Please be aware that not

Not all school or college applications are available in the RDS environment.

Schools and colleges that have

If you need access to specialized academic

application

applications, such as those used by the iSchool, Engineering, Architecture, VPA, and Whitman,

have

alternative connection options

. Connection details can be found on

are available. Please refer to the Remote Access Answers Page for connection details.


Requesting Software

Students

Students that

If you require particular software for academic purposes,

should first

please reach out to

their

your professor or instructor to determine how to access that software.

 

Faculty

&

or Staff

Faculty or staff members

that

who require

a particular

specific software for administrative or academic purposes

, please

should contact

your 

their academic

 or 

or administrative

 support

support personnel

 to

to determine how to

best

gain access.

Troubleshooting

Expand the selection below to see common solutions for issues you might have with RDS:


Expand
titleResolving common RDS issues

Issue:

Most If you're experiencing issues with RDS can be resolved by clearing the cache of your browser. Issues this would resolve include how the icons for labs display, connecting , such as problems with lab icons, connection errors, or certificate/SSL errors. While you can clear , clearing the cache of your browser can often resolve these issues. Instead of clearing all cache and cookies from your browser, you can also just clear only the specific information for rds.syr.edu.

Solution: 

To remove only the cookies/cache from rds.syr.edu on Chrome or Edge

by clicking

, follow these steps:

  • Click the lock icon () in your address bar at the top of the screen.

  • Click on "Cookies" and this will to open a new pop-up window:

    screenshot of alternative window that appears after clicking the lock button

  • Select rds.syr.edu from the list and then click Remove:

    cookies in use alt screen


Issue:

You receive If you're receiving an error when connecting to a remote desktop session because an unexpected server authentication certificate was received, you may need to clear the SSL cache for your Operating System/Browser.

oops we couldn't connect to sulabs

Solution: 

Clear the SSL cache for your Operating System/Browsers

Steps:

Windows computers using Google Chrome or Microsoft Edge:

  • Open the Start menu.
  • Search for and open Internet Options.
  • In the dialogue box that appears, select the Content tab.
  • Click Clear SSL State.

macOS computers using Google Chrome:

  • Open Google Chrome
  • Click on the kebab menu ( ⋮ ) found at the upper right corner of the browser window.
  • Open the History menu, then click the History option from this menu.
  • Click Clear Browser Data.
  • Set the Time Range to All Time.
  • Click Clear Data.


Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

Faculty and staff are highly encouraged to begin support by contacting their academic or administrative support personnel. 


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