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Comment: Updated macOS instructions

Follow the steps below to connect a shared account that you have permission to access to your SUMail account in Outlook.

TipPlease note these instructions are only for those who have email located in SUMail (sumail.syr.edu)

.

If you are still in Exchange, or if you are unsure, please contact your academic or administrative support personnel before proceeding.


Instructions

Table of Contents



Add a Shared Mailbox to Outlook for Windows 10
 

Expand
titleOutlook for Windows
  1. Launch Outlook

  2. Click on File


  3. Click on + Add Account




  4. Enter the email address for the shared mailbox and click Connect

     
  5. If prompted, choose Office 365 




  6. Click on Sign in with another account



  7. Replace the shared mailbox email address with your full email address (NetID@syr.edu) then click Sign in




  8. Enter in the password for your email account



  9. When prompted, authenticate with your two-factor authentication method (2FA)



  10. It may take a moment to link the shared mailbox then you will see a prompt that states "Account successfully added." Click Done and restart Outlook



  11. After you restart Outlook, you will see the shared mailbox added and it is now ready to be used.



Add a Shared Mailbox to Outlook for macOS
 

Expand
titleOutlook for macOS
  1. Launch Outlook

  2. Click on Outlook > Preferences
    Image Removed
    Click on Accounts
    Image Removed
    Click on the + in the bottom left corner and click New Account...
    Image Removed
    Enter in the email address for the shared mailbox
    Image Removed
    Click on Sign in with another account
    Image Removed
    Replace the shared mailbox email address with your full email address (NetID@syr.edu) then click Sign in
    Image Removed
    Enter in the password for your email account
    Image Removed
    When prompted, authenticate with your two-factor authentication method (2FA)
    Image Removed
  3. It may take a moment to link the shared mailbox. Click Done
    Image Removed
  4. You will now see the shared mailbox added and it is now ready to be used.
    Image Removedon File > Open > Shared Mailbox...

         Image Added

  5. A pop-up window will appear. Search for the account you have access to share in the search bar. You can search by name or by address. Click the blue Add button to add the account.  

    Image Added


  6. As long as you have permission to the account, it will added in the left sidebar of Outlook for Mac. You may now use the account.

       account in sidebarImage Added




Add a Shared Mailbox to Outlook for mobile (iOS and Android)
 

Expand
titleOutlook for mobile devices like iPhone and Android
  1. Launch Outlook

  2. Click on your image/your initials in the upper left corner

    icon for outlook

  3. Click on the (+) Envelope icon

    envelope icon


  4. Click on Add Shared Mailbox

    Add shared mailbox

  5. Enter the email address of the shared account

    enter shared email address

  6. The shared account will now appear in your side bar and is able to be accessed

    added account shows as an icon on the left bar 



Connect to a Shared Mailbox on Outlook on the Web (OWA)
 

Expand
titleOutlook on the Web
  1. Sign in to your account at sumail.syr.edu

  2. Click on your image/your initials in the upper right corner then click on Open another mailbox

    screenshot of corner of SUMail.syr.edu 
     
  3. Enter the email address of the account you have access to and click open

    open another mailbox 




Getting Help

If you have trouble connecting after following the above instructions or need additional support, faculty, staff, and students should contact the academic or administrative support personnel that manages the shared mailbox . you are trying to connect to.