Below you will find common questions related to NetID password changes. At any time, visit the NetID self-service page to manage your password.
Having trouble? contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.
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Common Questions Related to Password Changes
When does my password expire?
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Do I have to wait until I'm notified to change my password?
No. You should change your password anytime you think someone might know it. Plus, you can change it anytime you want to. , your NetID password can be changed at any point in time. We also encourage users to change it whenever they think their password has been compromised, or just because you've used it for a long time! Just go to the NetID self-service page and use the link to for "Change your Password".
What if I don't change my password?
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I changed my password, but now I can't log in! Why is this happening?
It is likely due to the password sync delay that occurs when changing your password. Often times this can clear in around 30 minutes, but we recommend waiting at least 1 hour before attempting access to be sure.
If you have repeated failed login attempts, whether it's from using the wrong password or the "correct" one during the delay period, you can sometimes cause a temporary restriction on the account lockout. This happens when an incorrect password – in this case, your old password – is used repeatedly in a brief period of time. Certain devices This restriction cannot be lifted, and is a time related one. The more you fail your login, the longer the restriction. This can only be remedied by waiting and using the correct credentials at a different time.
Bear in mind as well that some devices or applications will store passwords. Some try to use it continually, resulting in an account lockout. Other devices will simply give up or display a request for a password.
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How do I know the email I received about changing my password isn't spam?
Our notifications do not contain hyperlinks to any web sites, and will not ask you to do anything you shouldn't do. This will help you identify them as legitimate University communications.
Will my new password be copied automatically to other systems and devices?
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