This page provides instructions on connecting to RDS via a RDP client on supported laptop and desktop operating systems. Currently, Windows and macOS are supported.
...
| Note | ||
|---|---|---|
| ||
You must first receive the RDP file from the web client in order to connect through the RDP client. Follow the instructions above before attempting to connect on Windows and macOS. |
Windows
- Open the RDP file for the desired RDS pool.
- You will be prompted with a login
- Under username, enter your email: <Your NetID>@syr.edu
- Under password, enter: <Your NetID Password>
...
- Download and install the Microsoft Remote Desktop Mac App
- Open the RDP file for the desired RDS pool.
- You will be prompted with a login
- Under username, enter your email: <Your NetID>@syr.edu
- Under password, enter: <Your NetID Password>
Troubleshooting
Problem: RDP Error - "There was a problem connecting to the remote resource, Ask your network administrator for help"
Solution: Fix the registry key to force the RDP to use RPC/HTTP connections instead of HTTP/UDP connection.
Steps:
- Press Windows + R to open run and type Regedit. Press the Enter key.
- Navigate to HKEY_CURRENT_USER > Software > Microsoft > Terminal Server Client.
- Navigate to the right-hand pane, right-click, and choose New > DWORD (32-bit value).
- Name this option as “RDGClientTransport.”
- Double-click this newly-created file. Its properties will open, and here, look for an option to set the value data. Enter the value 1. Click OK and close the Windows registry.
Need Help?
If at any time you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu.
...