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Section

For the most reliable experience, download the Outlook app to use with SUMail.

On your iOS device (iPhone, iPad, iPod) you have there is a default mail application called Apple Mail. This also works with SUMail without need an additional app. If you prefer, you can also download the Outlook app to use with your SUMail.

Info
titlePreparing Exchange for SUMail

If you received an email indicating you need to configure your Exchange account in preparation for migration to SUMail, we recommend removing your account from the device and reconfiguring the account using the steps below. Configuring your email account with your full email address will properly prepare you for your account's migration.

More migration details are available on the Exchange Email Migration to SUMail page.

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Instructions for configuring SUMail in Outlook App
 

Expand
titleClick here for steps for the Outlook Mobile App
  1. Download the free Outlook app from Apple's App Store. 

    Image Added


  2. The app will ask you to add your work or personal email. You will enter your NETID@syr.edu.


    Image Added

  3. If you have the Microsoft Authenticator app on your phone, it will ask you to go there to get the code. If you have text remediation, look for the text with the code.
    You can learn more about setting up 2FA here: How to Configure Microsoft Two-Factor Authentication (2FA)


  4. The Authenticator will ask you for your email/NetID password to give the remediation code.

    Image Added

  5. Now your email is set up in Outlook. Good job, friend! 

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Instructions for configuring SUMail in Apple Mail for iOS 14
 

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Expand
titleClick here for steps in iOS 13
  1. Tap Settings > Passwords & Accounts > Add Account

      An arrow points to the selection of Add Account

  2. Tap "Exchange"

    An arrow points to the Exchange selection in the menu

  3. Tap in the E-mail box and enter your full e-mail address (for example, Netid@syr.edu).

    An arrow points to the email field in the window

  4. When the pop-up appears, choose sign-in.

    A circle and arrow show the area of the screen where you would click Sign In

  5. A Microsoft window will open in. Tap in the password field  and enter your NetID password. Then tap Sign In.

    An arrow points to the Password field

  6. As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app. 

    Image shows checkmarks next to a synchronized account.

  7. Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars, Reminders, and Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF

    Toggle switches are shown to have Mail, Contacts, Calendars, Reminders, and Notes synchronizedImage Modified


8.  Tap Save 

Instructions for configuring SUMail in Outlook App
 

Expand
titleClick here for steps for the Outlook Mobile App
Download the free Outlook app from Apple's App Store. 
Image Removed
The app will ask you to add your work or personal email. You will enter your NETID@syr.edu.
Image Removed
If you have the Microsoft Authenticator app on your phone, it will ask you to go there to get the code. If you have text remediation, look for the text with the code.
You can learn more about setting up 2FA here: How to Configure Microsoft Two-Factor Authentication (2FA)
The Authenticator will ask you for your email/NetID password to give the remediation code.
Image Removed
Now your email is set up in Outlook. Good job, friend! 



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Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

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