This page provides instructions on connecting to RDS via a RDP client on supported laptop and desktop operating systems. Currently, Windows and macOS are supported.
Users preferring to connect the RDS within their web browser should follow the instructions found on the Remote Desktop Services via Browser page.
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Before you Connect
Before you connect, please note the following important considerations for using the RDS solutions.
Save your work to your network (H:\) drive
Just like physical labs, any files saved to the local hard drives will be removed.
Save your work often
Although we consider the RDS platform to be stable, working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable time.
- Please be aware: Idle sessions will automatically be logged out after 2 hours.
- Only one session can be active per user. Logging into another session will disconnect from the previous and reconnect on the new session.
- Google Chrome,Firefox, and Edge are the recommended browsers for connecting through the WebUI.
Retrieving and RDP file for RDS
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You must first receive the RDP file from the web client in order to connect through the RDP client. Follow the instructions above before attempting to connect on Windows and macOS. |
Windows
- Open the RDP file for the desired RDS pool.
- You will be prompted with a login
- Under username, enter your email: <Your NetID>@syr.edu
- Under password, enter: <Your NetID Password>
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- Download and install the Microsoft Remote Desktop Mac App
- Open the RDP file for the desired RDS pool.
- You will be prompted with a login
- Under username, enter your email: <Your NetID>@syr.edu
- Under password, enter: <Your NetID Password>
Important considerations
...
Save your work to your network (H:\) drive
Just like physical labs, any files saved to the local hard drives will be removed.
...
Save your work often
Although we consider the RDS platform to be stable, working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable time.
...
Need Help?
If at any time you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu.
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