Instructions for Configuring SUMail 

1. Tap Settings > Passwords & Accounts > Add Account
   
    
   
   
2. Tap "Exchange"
   
   
   
   
3. Tap in the E-mail box and enter your full e-mail address (for example, Netid@syr.edu).
   
   
   
   
4. When the pop-up appears, choose sign-in.
   
   
   
   
5. A Microsoft window will open in. Tap in the password field  and enter your NetID password. Then tap Sign In.
   
   
   
   

6. As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app. 
   
   
   
   

7. Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars, Reminders, and Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF
   
   

8.  Tap Save 

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Mail Sync Options

1. Tap Settings on the home page.

2. Tap Mail, Contact, Calendars.

3. Tap the SU Mail account.

4. Tap Mail Days to Sync and select how far back you want your device to sync with your mail
5. If you have other mail folders you want mail pushed to, tap Mail Folders to Push and select folders you want pushed.

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1. Tap Settings on the home page.
2. Tap Mail, Contact, Calendars.
3. Tap the SU Mail account.
4. Scroll down to the bottom.
5. Tap Delete Account and Accept

Alternative Configuration

Occasionally, the above method doesn't work with some iPhone/iPod Touch devices or causes problems when you're trying to send emails. However, SUmail can still be configured using these steps:

First, get the values you will need to enter when you manually configure the device:

1. Log into your SUmail account using the web interface at: https://sumail.syr.edu.
2. Select "Options" in the top right of the main mail screen and then "See All Options..."
3. If you are not already on the "Account" page, select it.
4. Select "Settings for POP, IMAP, and SMTP access..."

A screen like this one will appear –

Now configure the iPhone or iPod Touch

1. If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account
2. This time, tap Other > Add Mail Account
3. Tap in the E-mail box and enter your full e-mail address (for example, Netid@syr.edu).
4. Tap in the Username box and enter your full e-mail address again.
5. Tap in the Password box and enter your password.
6. Optional Add a Display name and a description for this mailbox. This doesn't affect the settings of the SUmail mailbox in any way.
7. In the next screen, make sure IMAP is selected (default selection).
8. Enter the settings described below and tap Save when you're done.
9. See Advanced Settings for more options.

Incoming mail server

• Host Name: Use the "Server Name" from the "IMAP Setting" section that you noted from the steps above.
• User Name: Netid@syr.edu
• Password: (your SU password)

Outgoing mail server

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Advanced Settings

1. Tap Settings on the home page.
2. Tap Mail, Contact, Calendars.
3. Tap the SU Mail account.
4. Scroll down to the bottom.
5. Tap Advanced
6. You can set Mailbox Behaviors to synchronize your Drafts, Sent and Deleted Mailbox Folders.

SSL On

1. Tap Settings on the home page.
2. Tap Mail, Contact, Calendars.
3. Tap the SU Mail account.
4. Scroll down to the bottom.
5. Tap Advanced
6. You will be able to turn SSL on/off in this menu. You should turn SSL On.

Apple Support Page

iOS ActiveSync Troubleshooting

• From the Home Screen, tap “Settings”
• Tap “Mail, Contacts, Calendars”
• Tap the Exchange account
• Tap the email address next to Account
• Verify the “Username” in the Account settings is not missing “@syr.edu”
• If missing, append “@syr.edu” to the username field
• Verify the values on the account settings page appear similar to those in the image below
• Click “Save”
• The account information will be verified
• If the issue has been resolved, a check mark will appear to the right of the entered values
• Once verified, email will begin syncing immediately provided an internet connection is available
• If for any reason the account information entered will not verify
• It is likely an incorrect password was entered during a prior authentication prompt, saving the incorrect password in the account settings
• Re-enter the correct password on the setup screen and try again
   

 A correctly configured IOS Exchange Client configuration should look similar to the screenshot below:

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