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Table of Contents

Instructions for Configuring SUMail 

  1. Tap Settings > Passwords & Accounts > Add Account

    Image of the iPhone Settings icon An arrow points to the selection of Add Account

  2. Tap "Exchange"

    An arrow points to the Exchange selection in the menu

  3. Tap in the E-mail box and enter your full e-mail address (for example, Netid@syr.edu).

    An arrow points to the email field in the window

  4. When the pop-up appears, choose sign-in.

    A circle and arrow show the area of the screen where you would click Sign In

  5. A Microsoft window will open in. Tap in the password field  and enter your NetID password. Then tap Sign In.

    An arrow points to the Password field

  6. As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app. 

    Image shows checkmarks next to a synchronized account.

  7. Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars, Reminders, and Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF

    Toggle switches are shown to have Mail, Contacts, Calendars, Reminders, and Notes synchronized

8.  Tap Save 


Mail Sync Options

  1. Tap Settings on the home page.
  2. Tap Mail, Contact, Calendars.

  3. Tap the SU Mail account.

  4. Tap Mail Days to Sync and select how far back you want your device to sync with your mail
  5. If you have other mail folders you want mail pushed to, tap Mail Folders to Push and select folders you want pushed.

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  • From the Home Screen, tap “Settings”
  • Tap “Mail, Contacts, Calendars”
  • Tap the Exchange account
  • Tap the email address next to Account
  • Verify the “Username” in the Account settings is not missing “@syr.edu
  • If missing, append “@syr.edu” to the username field
  • Verify the values on the account settings page appear similar to those in the image below
  • Click “Save”
  • The account information will be verified
  • If the issue has been resolved, a check mark will appear to the right of the entered values
  • Once verified, email will begin syncing immediately provided an internet connection is available
  • If for any reason the account information entered will not verify
  • It is likely an incorrect password was entered during a prior authentication prompt, saving the incorrect password in the account settings
  • Re-enter the correct password on the setup screen and try again
     

 A correctly configured IOS Exchange Client configuration should look similar to the screenshot below:

review account settings in the account configuration