Table of Contents

iOS ActiveSync Troubleshooting

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1. If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account
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       Tap "Exchange" or "MicrosoftExchange" 
   Image RemovedTap Settings > Passwords & Accounts > Add Account
   
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2. Tap "Exchange"
   
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3. Tap in the E-mail box and enter your full e-mail address (for example, Netid@syr.edu).
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4. Tap in the Username box and enter your full e-mail address again.
5. Tap in the Password box and enter your password.
6. Tap Next on the upper right-hand corner of the screen.
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8. Tap in the Server box and enter outlook.office365.com

   Info
   title Exchange Accounts
   Some students (usually grad students) can have an AD account. If so, use the same process while using the server exchange.syr.edu.

   (Note: If you are asked for a domain, leave this field blank)Tap Next
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   When the pop-up appears, choose sign-in.
   
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9. A Microsoft window will open in. Tap in the password field  and enter your NetID password. Then tap Sign In.
   
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10. As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app. 
    
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11. Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars, CalendarReminders, and Contacts Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF
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12. Tap Save or Done

    Note: In some circumstances we are seeing the email setup with two "@syr.edu's" as the email account. This will restrict your mail delivery. If this occurs, remove your account and set up as indicated below.

    1. Perform steps 1-7 same as above.
    2. In the "Email" field enter your Netid. (Your email address will populate. Delete the "@syr.edu" portion).
    3. In the "Username" field enter your full email address (Netid@syr.edu).
    4. Tap Next
    5. Choose the type of information you want to synchronize. By default, Mail, Calendar, and Contacts are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF

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8.  Tap Save 

Mail Sync Options

1. Tap Settings on the home page.

2. Tap Mail, Contact, Calendars.

3. Tap the SU Mail account.

4. Tap Mail Days to Sync and select how far back you want your device to sync with your mail
5. If you have other mail folders you want mail pushed to, tap Mail Folders to Push and select folders you want pushed.

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• Host Name: Use the "Server Name" from the "SMTP Setting" section that you noted from the steps above.
• You can leave the username and password empty here. By default, your device will use the same username and password.
• If you are unable to send email or if the server reports an error, go back and enter your username (Netid NetID only) and password.
   

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1. Tap Settings on the home page.
2. Tap Mail, Contact, Calendars.
3. Tap the SU Mail account.
4. Scroll down to the bottom.
5. Tap Advanced
6. You will be able to turn SSL on/off in this menu. You should turn SSL On.

Apple Support Page

iOS ActiveSync Troubleshooting

• From the Home Screen, tap “Settings”
• Tap “Mail, Contacts, Calendars”
• Tap the Exchange account
• Tap the email address next to Account
• Verify the “Username” in the Account settings is not missing “@syr.edu”
• If missing, append “@syr.edu” to the username field
• Verify the values on the account settings page appear similar to those in the image below
• Click “Save”
• The account information will be verified
• If the issue has been resolved, a check mark will appear to the right of the entered values
• Once verified, email will begin syncing immediately provided an internet connection is available
• If for any reason the account information entered will not verify
• It is likely an incorrect password was entered during a prior authentication prompt, saving the incorrect password in the account settings
• Re-enter the correct password on the setup screen and try again
   

 A correctly configured IOS Exchange Client configuration should look similar to the screenshot below:

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Save