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Table of Contents

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  • From the Home Screen, tap “Settings”
  • Tap “Mail, Contacts, Calendars”
  • Tap the Exchange account
  • Tap the email address next to Account
    • Verify the “Username” in the Account settings is not missing “@syr.edu”
      • If missing, append “@syr.edu” to the username field
      • Verify the values on the account settings page appear similar to those in the image below
      • Click “Save”
  • The account information will be verified
    • If the issue has been resolved, a check mark will appear to the right of the entered values
  • Once verified, email will begin syncing immediately provided an internet connection is available
  • If for any reason the account information entered will not verify
    • It is likely an incorrect password was entered during a prior authentication prompt, saving the incorrect password in the account settings
    • Re-enter the correct password on the setup screen and try again

 A correctly configured IOS Exchange Client configuration should look similar to the screenshot below:

review account settings in the account configurationImage Modified

Instructions for Configuring SUMail 

  1. If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account

    ipad home page with appsImage Modified
    in settings under mail contact and calendars select add accountImage Modified
        
  2. Tap "Exchange" or "MicrosoftExchange" 

    next select the exchange account typeImage Modified


  3. Tap in the E-mail box and enter your full e-mail address (for example, Netid@syr.edu).

    enter su email address and password credentials for the accountImage Modified
  4. Tap in the Username box and enter your full e-mail address again.
  5. Tap in the Password box and enter your password.
  6. Tap Next on the upper right-hand corner of the screen.

  7. Tap in the Server box and enter outlook.office365.com

    Info
    titleExchange Accounts

    Some students (usually grad students) can have an AD account. If so, use the same process while using the server exchange.syr.edu.

    (Note: If you are asked for a domain, leave this field blank)

  8. Tap Next
    click next after inputting required fieldsImage Modified

  9. Choose the type of information you want to synchronize. By default, Mail, Calendar, and Contacts are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF

    save after confirming the desired itemsImage Modified

  10. Tap Save or Done

    Note: In some circumstances we are seeing the email setup with two "@syr.edu's" as the email account. This will restrict your mail delivery. If this occurs, remove your account and set up as indicated below.

    1. Perform steps 1-7 same as above.
    2. In the "Email" field enter your Netid. (Your email address will populate. Delete the "@syr.edu" portion).
    3. In the "Username" field enter your full email address (Netid@syr.edu).
    4. Tap Next
    5. Choose the type of information you want to synchronize. By default, Mail, Calendar, and Contacts are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF

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