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If you are having trouble logging into your account in Google Apps: Google's Login Troubleshooter
Policy for use of SU's Google Apps Service
Since the University is liable for the content stored in its organizational Google Apps account, individual user accounts within the SU organizational account must comply with the University’s Information Technology policies: policies.
Pre-existing Google Apps Accounts
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All content that you wish to retain and that is in the pre-existing account named with your SU email address must be moved to another personal account that is not part of the University’s Organizational account (this new account cannot not include @syr.edu in the user name). This is because we don’t have confirmation that this account actually belongs to you or anyone else associated with Syracuse University, and it is possible that someone other than you set up the account without your knowledge or consent. Therefore we are going to need to verify your account ownership by January 31, 2012. If you want to preserve your content it should be moved to a new personal account as soon as possible. We regret any inconvenience this may cause.
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For more information, we encourage you to consult Google’s Transition readiness checklist.
Policy for use of SU's Google Apps Service
Since the University is liable for the content stored in its organizational Google Apps account, individual user accounts within the SU organizational account must comply with the University’s Information Technology policies: policies.