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Blackboard
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Blackboard Support Contacts
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ITS Help
Phone Email help@syr.edu for general Blackboard questions or troubleshooting.
For urgent issues, phone support is available through the ITS Service Center at 315.-443.2677. If you call after hours, you will have the option to leave a message with support staff.
Note that users are welcome to email help@syr.edu 7 days a week, 24 hours a day.-2677.
| In-Session Service Center Schedule | |
|---|---|
| Day | Phone Support Hours* |
| Sunday | 8 a.m. - Midnight |
| Monday | 8 a.m. - Midnight |
| Tuesday | 8 a.m. - Midnight |
| Wednesday | 8 a.m. - Midnight |
| Thursday | 8 a.m. - Midnight |
| Friday | 8 a.m. - 5 p.m. |
| Saturday | 8 a.m. - 5 p.m. |
*hours may be different during semester breaks
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School/College Help
Some Blackboard help resources or related services may also be available through your school/college IT desk. See the list below for contact information for your local IT office.
College of Law
E-mail Email lawhelp@law.syr.edu
Phone: 315-443-9561
iSchool
EmailWebsite: iSchool IT Support.
Newhouse
E-mailWebsite: Newhouse Help
Phone: 315-443-2436
School of Education
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Email: soehelp@syr.edu
Website: SOE Technology Support Group
Phone
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: 315-443-5002
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Fall/Spring Hours
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8:30 am to 5 pm (Monday through Friday)
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Summer Hours
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8:30 am - 4:30 pm (Monday through Friday)
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In-Person Support
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030 Huntington Hall
Whitman School
E-mailEmail: wsmhelp@syr.edu
CallPhone: 315-443-2342
University College Student Help
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University College
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Phone
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: 315-443-4956
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Hours
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Monday thru Friday, 8:30 a.m. to 4:30 p.m. EST
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In-Person Support
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University College, 700 University Ave., Suite 226
Other Users
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Guests and users not directly affiliated with Syracuse University: contact the instructor/leader of the course or organization in which you are enrolled.
Sources and Relevant Links
SU's School & College Support Information