Welcome to the VPA Office of Information Technology Answers site. Here you'll find answers to frequently asked questions and technical documentation related to using computer hardware, software and services within the college and across the university. Look to the navigation menu on the left of this page for content by category. Under each category, instructions are further categorized by computing platform (Mac or Windows), by primary affiliation (i.e. faculty, staff or student), and equipment provenance (i.e. institutionally or personally-owned).
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Please refrain from unscheduled walk-ins to the VPA IT offices. The offices are sometimes unstaffed as personnel attend to duties elsewhere on campus, and staff present may be unable to offer immediate assistance due to already scheduled commitments.
Staff
Title | Name | Phone | |
---|---|---|---|
Director | Christopher Fox | cbfox01@syr.edu | 315-443-7295 |
Computer Consultant II MicrosoftPlatform Engineer | Michael Currie | mcurrie@syr.edu | 315-443-7295 |
Computer Consultant II Apple Platform Engineer | Danielle Benedetto | dmbenede@syr.edu | 315-443-7295 |
Computer Consultant I | Paul Shedd | poshedd@syr.edu | 315-443-7295 |
Sources and Relevant Links
Name | Description |
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OrangeTracker | Syracuse University's OrangeTracker support request system is used by VPA IT to track progress on submitted requests and communicate with our customers. |
VPA Faculty & Staff Resources | An intranet micro-site hosting forms, guides and other office information relevant to VPA faculty and staff. |
VPA IT Operating Practices and Policies [PDF 145KB] | A PDF guidebook of IT operations and policies in VPA. |