Welcome to the VPA Office of Information Technology Answers site. Here you'll find answers to frequently asked questions and technical documentation related to using computer hardware, software and services within the college and across the university. Look to the navigation menu on the left of this page for content by category. Under each category, instructions are further categorized by computing platform (Mac or Windows), by primary affiliation (i.e. faculty, staff or student), and equipment provenance (i.e. institutionally or personally-owned).

...

To open a new support request or check the status of an existing request, log in to the OrangeTracker web site with your NetID and Password. To open a new support request, click the Create button at the top of the page to open a new form to submit a request. Select VPA IT Support (VPA) under the Project field, and please be concise in your issue Summary and provide more detailed information in the Description. Include information such as the name, make and model of the computer or other affected device, physical location, and a phone number where you can be reached. You may also open an OrangeTracker support request by email.

Please refrain from unscheduled walk-ins to the VPA IT offices. The offices are frequently sometimes unstaffed as personnel attend to duties elsewhere on campus or , and staff present may be unable to offer immediate assistance due to already scheduled commitments. 

Staff 

...