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The software required for iSchool coursework is accessible via Syracuse University's Remote Desktop Services (RDS | rds.syr.edu) within the IST Pool. Remote Lab in the "Syracuse University Academic" pool. RDS is a "virtual" computer lab that allows iSchool students and faculty to remotely access a lab computer from their home, dorm room or anywhere with a stable broadband internet connection. Below is the documentation on how to access RDS, please be sure to leverage the IST Pool if you require the software specific to an iSchool course The IST Pool is only accessible to current and active iSchool students.

Syracuse University's Remote Desktop Services (RDS)

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Connecting to RDS

Users are able to access RDS via the remote desktop client (RDP) or via a web browser. 

Remote Desktop Services via RDP Client

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RDS is accessible in a web browser, or using a separate remote desktop application

• Connect to RDS in a web browser
  • Suitable for most users from a remote location and/or shared internet connection
• Connect to RDS using the Windows App
  • Use this option if you have a stable, fast internet connection, such as from a lab computer on campus
  • This option is required if you have to connect using a smart card

Before you connect, please note the following important considerations for using

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RDS

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• Save your work to your network (H:\) drive

  Just like physical labs, any files saved to the local hard drives will be removed

  ALL work to OneDrive

  • OneDrive is accessible through File Explorer or via the web at https://office.syr.edu

  • Any files saved to a local hard drive folder may not be recoverable.

• Save your work often
  • Although we consider the RDS platform to be stable, working Working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable timeensure minimal data loss.
  • Please be aware: Idle sessions will automatically be logged out after 2 hours.
  • Only one
  session can be active per user. Logging into another session will disconnect from the previous and reconnect on the new
  • concurrent session is allowed. Logging in again will connect you to the same session.
  • Google Chrome, Firefox, and Edge are the recommended browsers for connecting through the Web
  user interface
  • browser.
  • Please be aware: Users are required to have their Microsoft Two-Factor Authentication
   setup
  • configured before using RDS.

Additional Support Information for RDS

RDS Troubleshooting

ITS RDS Documentation

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Troubleshooting and support

1. Black screen after login - https://su-jsm.atlassian.net/wiki/x/MIDm
2. Problems with software licensing or availability
   • Try signing out of your current session; problems can be isolated to a single session and may be resolved by connecting to a new session

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Contact Tech Support for RDS

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Additional Resources

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