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How the print system works

• Printing access is provided after attending a school computer lab orientation session.
• Printing in the lab is controlled by a program called Papercut.
• The Papercut client runs on each lab computer in the system tray in the lower right corner of the screen. The icon is a small green symbol. When a student clicks the print button in any software program, the print will spool to the print server. This may take some time when printing large files. After it is done spooling, a small popup bubble will appear in the lower right corner of the screen showing the cost for the print job and the balance in one's printing account.
• You must now ‘release’ the print job in order for it to actually print, as it is currently being held for confirmation. To release the job, look for the Balance window and click the ‘Details’ link. This will open a web browser (or open a web browser and go to https://arch-print.syr.edu). Login to the print system and look for your job on the Jobs Pending Release page.
• During printing, the cost of each print job is automatically subtracted from one’s printing account. You must have money in your printing account in order to print. Once the amount reaches zero, money must be added to continue printing. The job will remain in the pending state, so that you have a chance to add funds to your account. Then you can go back and release it.
• If you release a print job but don’t have enough funds, it will show as ‘cancelled’ in the Recent Print Jobs section of the Papercut web site.
• If one prints to a paper size that is not supported by the printer, the job will be cancelled. Check the equipment list to find out the supported paper sizes. Common errors include printing to legal size (8.5” x 14”) paper, which is not supported.
• The file size for a print job should be kept small (<10 mb). Large file sizes (>250 mb) sent to the printers are automatically deleted. Learn how to optimize your files before sending.
• Ask the on-duty plot monitor for help if you are having trouble printing.
• Every student account receives a $25 credit at the beginning of the school year. This credit shows up as a ‘free quota’ in the printing system. This allows for immediate start-up, and compensates for potential plotter or printer errors over the course of the school yearEach student starts off the school year with a $25 credit, which appears as ‘free quota’ in the arch print system. 
• The credit is meant to compensate you in advance for printing problems caused by the equipment.
• Credit for bad prints is not automatically credited to your account. If you accumulate more than $25 in bad prints, email archit@syr.edu to request a refund. For future bad prints, you must email each time.
• Requests must be recorded by the plot monitor in the Bad Plot Log, a blue binder on the desk.
• Students must turn in the bad print to receive credit (if it exists).
• Refunds are not given for jobs that are sized or rotated incorrectly, nor for problems with color, fonts, image pixelization, draft-mode banding, etc. Students must know how to set up the job for printing correctly. We recommend a small test print to check color, image quality, etc. 
• Refunds are eligible for times when the printer jams, crashes, runs out of ink, toner or paper, or the job disappears.
• Refunds are usually credited within 1-2 days.

Example #1
You get $25.00 free quota. You accumulate $30.00 in bad prints. You are eligible for a $5 refund.

Example #2
You get $25 free quota and use up the funds for normal printing. You then add $20 of your own money and accumulate $15 in bad prints. You won’t get a refund for the $15 because it was covered by the $25 advance credit that the school already gave you. Once you accumulate $10 more in bad plots, you can then start to receive refunds for future bad plots.

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