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| If you're looking for SU's main Adobe page, go here. |
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How do I use the school license if I have never installed Adobe CC?
- Download and install the Adobe Desktop app by following the Adobe Creative Cloud download instructions.
- Sign into the Adobe Desktop app using your SU Adobe ID, which is your SU email address.
- After entering your @syr.edu address, you may see a choice between ‘Personal’ and ‘Company or School Account’ account.
- Pick Company/School Account and go through the authentication process, which involves entering your SU email and SU password, and entering a text message code.
- More info on the sign-in process is available on the ITS Adobe page.
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- You may wish to disable auto-renewal or cancel your personal subscription.
- There may be opportunity for a refund.
- Adobe's Customer Service number is (800) 833-6687.
- A student reported that Adobe said a personal subscription can be canceled at any time once the initial 1-year contract has been satisfied. The student had to call back twice to get an Adobe representative that knew about this, but was then able to get a refund.
I'm having trouble canceling my personal license since I used my @syr.edu email address with my personal Adobe ID.
- In a web browser, open a Private/Incognito browser window.
- Sign into your personal Adobe account at https://account.adobe.com/.
- Use your @syr.edu email address but make sure to pick Personal and *not* school/work when asked.
- Now that you are logged in as your personal account, you should see your paid plan and be able to click it to cancel.
- While you are logged in, also change the email address on your personal account to something different than your @syr.edu. This will help reduce confusion in the future and you won’t have to constantly pick between personal and company/school.
- Make sure to logout of your personal account when done.
Will I have access to the software over the summer, and between the fall and spring semesters? What about when I'm abroad in Florence, London or elsewhere?
- Yes, as long as you are still enrolled in the degree program, you will have access to the software.
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