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| If you're looking for SU's main Adobe page, go here. |
The School of Architecture is very pleased to announce that we have purchased provides Adobe Creative Cloud licenses for all students in the Architecture program, and with the cost will be covered by the existing program fee. We intend to offer this software in future years as well if costs remain stable.
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How do I use the school license if I have never installed Adobe CC?
- Download and install the Adobe Desktop app by following the Adobe Creative Cloud download instructions.
- Sign into the Adobe Desktop app using your SU Adobe ID, which is your SU email address.
- After entering your @syr.edu address, you may see a choice between ‘Personal’ and ‘Company or School Account’ account.
- Pick Company/School Account and go through the authentication process, which involves entering your SU email and SU password, and entering a text message code.
- More info on the sign-in process is available on the ITS Adobe page.
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- You may wish to disable auto-renewal or cancel your personal subscription.
- There may be opportunity for a refund.
- Adobe's Customer Service number is (800) 833-6687.
- A student reported that Adobe said a personal subscription can be canceled at any time once the initial 1-year contract has been satisfied. The student had to call back twice to get an Adobe representative that knew about this, but was then able to get a refund.
I'm having trouble canceling my personal license since I used my @syr.edu email address with my personal Adobe ID.
- In a web browser, open a Private/Incognito browser window.
- Sign into your personal Adobe account at https://account.adobe.com/.
- Use your @syr.edu email address but make sure to pick Personal and *not* school/work when asked.
- Now that you are logged in as your personal account, you should see your paid plan and be able to click it to cancel.
- While you are logged in, also change the email address on your personal account to something different than your @syr.edu. This will help reduce confusion in the future and you won’t have to constantly pick between personal and company/school.
- Make sure to logout of your personal account when done.
Will I have access to the software over the summer, and between the fall and spring semesters? What about when I'm abroad in Florence, London or elsewhere?
- Yes, as long as you are still enrolled in the degree program, you will have access to the software.
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