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Refunds for printing problems
- Each student starts off the school year with a $25 credit to compensate for times when the printer jams, runs out of ink or toner, or crashes in the middle of the print job. This credit shows up as a ‘free quota’ in the printing system.If a student determines that the $25 credit has already been used for legitimate printer malfunctions, they may apply for a refund of a print job that failed to print because of a printer problem, which appears as ‘free quota’ in the arch print system. It is meant to compensate you in advance for printing problems caused by the equipment.
- A student exceeding $25 in bad prints may request a refund of a failed job by emailing archit@syr.edu.
- Requests must be recorded by the plot monitor in the Bad Plot Log, a blue binder on the desk.
- Students must turn in the bad print to receive credit (if it exists).
- Refunds are not given for jobs that are sized or rotated incorrectly, nor for problems with color, fonts, image pixelization, draft-mode banding, etc. Students must know how to use the software to send the job correctly. Students are encouraged to do set up the job for printing correctly. We recommend a small test print if they are in doubt. If the School determines the refund is warranted, it will credit the account for the print.
To receive credit, you must have satisfied the previous point, and the incident must have been recorded by the on-duty plot monitor in the Bad Plot Log, which is located in the plot room. Email Andy at archit@syr.edu to request the refund.
- Students requesting a refund cannot keep the failed printout, if it existsto check color, image quality, etc.
- Refunds are eligible for times when the printer jams, crashes, runs out of ink, toner or paper, or the job disappears.
- Refunds are usually credited within 1-2 days.
Refunds for unused printing balance
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