Email and OneDrive Changes

Why is email access changing for former students?  

The university is updating its policies to ensure the security and efficient management of its resources. This includes managing email accounts and other digital assets associated with former students.  

When is the last day I will be able to access my emails and files?

The last day to access your syr.edu account will be 12 months after your last term of enrollment at SU. 

Former students whose last term of enrollment was Spring 2023 or any term prior will be denied access on or soon after June 10. 

What will happen to my email and OneDrive files?

12 months after your last term of enrollment, access to the university resources will be denied.  Emails and files will be deleted 6 months after access is denied.  It is recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.

My syr.edu email address is forwarded to another email I check more often. Will that also stop?   

Yes, email forwarding from your syr.edu email address will also stop when your account is deactivated. Update your contacts with that preferred email address to ensure uninterrupted communication. 

Will I still be able to access MySlice, BlackBoard and other technology resources?

No. 

What if I need my SU transcript?

You can order your transcript by following the directions provided on the  The Office of the Registrar's website.

I am a former student who is returning to Syracuse University. Will I regain access to my syr.edu account?

Returning students may regain access to their syr.edu accounts if it is less than 12 months since their last class. However, if it has been 12 months or longer, you will be given a clean email and OneDrive account upon your return. It's important to note that even if you are given a clean account, you will retain your previous email address, NetID, and SUID. If you are unsure whether you will be returning before the 12-month mark, it's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.

What if I am not graduating or planning to continue my studies at Syracuse University? Will I still lose my email address?

Students will retain access to their syr.edu accounts up to 12 months since your last class taken.  After 12 months you will lose access to eMail and OneDrive account. if you are unsure if you will be returning before the 12 months, it's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.

All emails to my syr.edu email address are forwarded to another email I check more often. Will that also stop? 

Yes, email forwarding from your syr.edu email address will also cease once your account is deactivated. It's recommended to update your contacts with your non-syr.edu email address to ensure uninterrupted communication.

I use my syr.edu email to log in to several websites and apps. How will that be affected?

Your access to websites and apps using your syr.edu email for login may be affected once your syr.edu account is deactivated. We recommend contacting the respective services and updating your email address associated with those accounts to prevent any disruption in access.

What can I do to keep my syr.edu eMail address? Can I paid to keep?

At this time, there is no option available to retain or pay to keep your syr.edu email address after you are no longer eligible for access to university resources.  As such, we recommend taking proactive measures to transition to an alternative email address for continued communication and correspondence.

What should I do if I have additional questions or need assistance?

For further assistance or clarification regarding the retention policy changes, please feel free to contact the University's IT department directly at (315) 443-2677 or help@syr.edu. Our team is available to address any questions or concerns you may have regarding this communication or any other related matters.

What do I need to do?

• If you do not already have one, create a email account with another provider, such as gmail. 
• Download or transfer any important documents and emails from your syr.edu account. You may simply choose to manually forward them to another email account. 
• Update your log-in credentials for websites and apps that are connected to your syr.edu email, as your log-in experience may be affected once your syr.edu account is deactivated. While your username will still work once your email account is closed, you will have an issue if you forget your password and need to access your syr.edu email address. We recommend updating your email address associated with those accounts to prevent any disruption in access. 
• Provide your new email address to Syracuse University’s Office of Alumni Engagement and Annual Giving by visiting the Alumni Update webpage, so that we can keep you informed of alumni programs and services.
• Current students should begin transitioning away from your syr.edu account as soon as they graduate. 

I have important documents and emails stored in my syr.edu account. How can I retrieve them before I lose access?

It's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.  In most cases you can manual forward your eMail to a non -syr.edu email account or export them to your local device and save your OneDrive files to your local device.  For more information.

How can I move my email and files?

• Email –
  • export to local device. <add link to direction on how to do this
  • forward individual messages to a non-syr.edu email account

OneDrive - Full sync to their local device.  <add link to direction on how to do this>

If you encounter any difficulties or need further assistance during the transfer process, please don't hesitate to reach out to the IT Help Desk. Our team is here to assist you with any questions or concerns you may have.

How do I give SU my new, non-syr.edu email address?

Either send an email to records@syr.edu with any information that needs to be updated, or go to https://alumniupdate.syr.edu and add any new or updated information. Your alumni record will be updated.