Remove Email Forwarding in SUMail

As part of Syracuse University's ongoing efforts to maintain and secure email services, SUMail account holders are no longer allowed to automatically forward or redirect emails to third-party accounts. Note that the SU Policy pages have not yet been updated to reflect this change.

Rules that automatically forward email from @syr.edu to another email system will be deleted by SUMail administrators in March 2025.

You can remove automatic forwarding from your SUMail inbox by following these instructions.

1. Visit http://sumail.syr.edu and login using your SUMail address and NetID password.

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2. Select the gear icon on the top right-hand corner of the webpage. This will open up a submenu. Within this submenu, please click on the search bar that reads Search settings.

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3. Type Forwarding in the search bar. Click Forwarding from the submenu once it becomes available.

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4. Toggle the Enable Forwarding option Off to disable forwarding.

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If you require any assistance while following the steps above, please reach out to the ITS Help Desk at 315-443-2677, or at help@syr.edu for email support.

If you would like in-person assistance, click on the link below for information about our Service Center:
http://its.syr.edu/supportsvc/index.html