Email and OneDrive Changes

Why is email and OneDrive access changing for former students and alumni?  

The university is updating its policies to ensure the security and efficient management of its resources. This includes managing email accounts and other digital assets.  

When is the last day I will be able to access my emails and files?

Former students and alumni whose last term of enrollment was Spring 2023 or any term prior will be denied access on or soon after June 10. 

For recent and current students, the last day to access your syr.edu account will be 12 months after your last term of enrollment at SU. 

What will happen to my email and OneDrive files?

Data for former students and alumni whose last term of enrollment was Spring 2023 or any term prior will be deleted on or soon after June 10.

For recent and current students, email and files will be deleted within 6 months after access is removed.  It is recommended that you  download or transfer  important documents and emails before access is removed.

My syr.edu email address is forwarded to another email I check more often. Will that also stop?   

Yes, email forwarding from your syr.edu email address will stop when access to the account is removed. Update your contacts with that preferred email address to ensure uninterrupted communication. 

Will I still be able to access MySlice, BlackBoard and other technology resources?

No. 

What if I need my SU transcript?

You can order your transcript by following the directions provided on the  The Office of the Registrar's website.

I am a former student who is returning to Syracuse University. Will I regain access to my syr.edu account?

Returning students may regain access to their syr.edu accounts if it is less than 12 months since their last class. However, if it has been 12 months or longer, you will be given a clean email and OneDrive account upon your return. It's important to note that even if you are given a clean account, you will retain your previous email address, NetID, and SUID. If you are unsure whether you will be returning before the 12-month mark, it's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.

What if I am not graduating or planning to continue my studies at Syracuse University? Will I still lose my email address?

Students will retain access to their syr.edu accounts up to 12 months since your last class taken.  After 12 months you will lose access to eMail and OneDrive account. if you are unsure if you will be returning before the 12 months, it's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.

I use my syr.edu email to log in to other websites and applications. How will that be affected?

Your access to websites and apps using your syr.edu email for login may be affected once your syr.edu account is deactivated. We recommend contacting the respective services and updating your email address associated with those accounts to prevent any disruption in access.

What can I do to keep my syr.edu email address? 

Email and OneDrive services are only available to individuals that are actively affiliated with Syracuse University.  There are no exceptions. 

What should I do if I have additional questions or need assistance?

For further assistance or clarification regarding the retention policy changes, please feel free to contact the University's IT department directly at (315) 443-2677 or help@syr.edu. Our team is available to address any questions or concerns you may have regarding this communication or any other related matters.

What do I need to do?

• If you do not already have one, create a email account with another provider, such as gmail. 
• Download or transfer any important documents and emails from your syr.edu account. You may simply choose to manually forward them to another email account. 
• Update log-in credentials for websites and applications for which you use your syr.edu email.
• Provide your new email address to Syracuse University’s Office of Alumni Engagement and Annual Giving by visiting the Alumni Update webpage, so that we can keep you informed of alumni programs and services.
• Current students should begin transitioning from the syr.edu email account and OneDrive as soon as they graduate. 

I have important documents and emails stored in my syr.edu account. How can I retrieve them before I lose access?

It's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.  Forward your email to a non-syr.edu email account or export them to your local device.  Save your OneDrive files to your local device.  For more information.

How can I move my email and files?

• Email –
  • export to local device. <add link to direction on how to do this
  • forward individual messages to a non-syr.edu email account
• OneDrive - Full sync to their local device.  <add link to direction on how to do this>
• If you need assistance, contact the ITS Service Center at help@syr.edu or 315-443-2677.

How do I give SU my new email address?

Either send an email to records@syr.edu with any information that needs to be updated, or go to https://alumniupdate.syr.edu and add any new or updated information. Your alumni record will be updated.