What if the service requested is not for Facilities Services?
A: Change the status to No Action Taken by Facilities and enter a memo to help direct the requester to the appropriate contact, if you know. An email will go back to the requester with the comment entered.
What if the work order gets completed and the actual work is not complete?
A: (1) Open the original service request and (2) Change the status to In Progress
(3) Create a new Work Order and (4) Go to Related Records to open the new Work Order
(4) Schedule or Dispatch the new Work Order. MAKE SURE YOU contact the shop supervisor so they know this is a request that was not completed and had to be reopened.
How do I know if the request is a Duplicate Request? What do I do?