This document is for a project Agent or member of the Service Desk Team role needing to add a customer into their project in order to communicate with them. Adding a customer to your project will enable them to be Request Participants and/or use the Customer Portal in the future.
Additional information on adding customers can be found in the vendor documentation at: https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/
Requires Service Desk Team or Administrator project role within the corresponding project.
Adding Customer
From the project, locate the Customers option on the left-nav bar of your project
The Customers screen will display showing all current customers. In the upper-right select Add Customers
Correctly type in the email address and leave the Organization blank
Select Ok