No one likes spam or junk email.
The Outlook Junk Email Filter doesn’t stop delivery of junk email messages, but does the next best thing—it moves suspected spam to the Junk Email folder. Outlook's Junk Filtering system works with all SUMail accounts and can sometimes cause unintended emails to appear in the Junk Filter. The steps below will show you how you can tailor your Junk Filter to work the best for you.
Report junk and phishing messages
For messages in the Inbox or any other email folder except Junk Email, use the following method to report spam and phishing messages:
Open the junk or spam email. Select the More actions ellipses on the top-right corner of the selected message, select Report message from the dropdown menu, and then select Junk or Phishing.
The selected messages will be sent to Microsoft for analysis and:
- Moved to the Junk Email folder if they were reported as Junk.
- Deleted if they were reported as phishing.
Report messages that are not junk
Open the email that was incorrectly marked as Junk. Select the More actions ellipses on the top-right corner of the selected message, select Report message from the dropdown menu, and then select Not Junk.
The selected message will be sent to Microsoft for analysis and moved to Inbox or any other specified folder.
Junk mail settings
The Junk Email Filter automatically on the Junk Email Filter evaluates each incoming message based on several factors. These can include the time when the message was sent and the content of the message.
To change the options for the Junk Email Filter:
In a Browser
- Log into your email in your browser of choice at http://sumail.syr.edu/.
- Click on the gear icon on the top-right and then click "View all Outlook Settings" at the bottom.
- Go to Mail > Junk Email. Here, you will find the safe senders, blocked senders, and other junk email settings
Sourced and Related articles
Filter junk email and spam in Outlook on the web: https://support.microsoft.com/en-us/office/mail-goes-to-the-junk-folder-by-mistake-f409b58c-2617-47e2-8a97-cab612d98eff