Syracuse University recently established an organizational account in Google Apps that will be managed by the Information Technology and Services (ITS) department. This organizational account may ultimately provide SU’s students, faculty and staff with a wide array of Google cloud-based services and provides new tools for collaboration, teaching and learning. The actual suite of offerings will be determined once the pilot is completed.
Email Not Included
Email services will not be part of SU's Google Apps service. Students will continue to use SUmail for email, and faculty/staff will continue to use SU's Exchange environment.
Your SU Google Apps Account
Your SU email address (NetID@syr.edu) identifies you as a member of the SU community and will be the name of your individual account within the SU's Google Apps service. This email address cannot be used as the name of other Google accounts, including any personal accounts. Your Google Apps password will be unique to Google Apps; the netid password that you use for MySlice, Blackboard, etc., will not be synchronized with Google Apps at this time (although the passwords may be synchronized in the future).
If you are having trouble logging into your account in Google Apps: Google's Login Troubleshooter
Policy for use of SU's Google Apps Service
Since the University is liable for the content stored in its organizational Google Apps account, individual user accounts within the SU organizational account must comply with the University’s Information Technology policies: policies.
Pre-existing Google Apps Accounts
Pre-existing accounts in Google Apps that have an email address that ends in @syr.edu have now been moved into the University's new organizational account. ITS will work with users of pre-existing accounts in January/February 2012 to verify the accounts and migrate the data and other content in these accounts to new personal accounts (or export the data if migration is not possible).
Google is transitioning all their accounts to a new computing infrastructure automatically on or soon after January 10, 2012. This date was set by Google and we cannot change it. For most users this process will require they acknowledge that the Google account identified with a SU email address is now an SU institutional account and that they agree to abide by the University’s Information Technology policies (http://supolicies.syr.edu/it/). For complete information, visit Google’s Transition readiness checklist.
Conflicting Accounts
If you've used other Google products such as GBlogger, Picasa, Reader, or AdWords, outside of the ones you can access with a Google Apps account, you may have created a conflicting account. A conflicting account is an account hosted on the Google Account infrastructure, created with the same email address as your Google Apps account name. This means that you have two accounts with the same account name, hosted on two different Google name-storing databases. One of these accounts needs to be renamed.
When the Google Apps account transitions into the new infrastructure, only one instance of an account name can appear in the new Google Account name-storing database. To resolve this conflict in account names, the content in your existing Google Account will need to be re-associated with a different personal account name:
- The next time you sign in to your conflicting account, you will be asked to change the name you use to sign in, in order to continue accessing the content in your conflicting account.
- The content in your conflicting account will not be automatically merged with the content in the Google Apps account identified with your SU email address. If you want to retain any content you must choose to create a new personal Gmail account with a different account name (that does not end in “@syr.edu”).
Questions?
Please contact the ITS Service Center at help@syr.edu or (315)-443-2677.