Remote Desktop Services via RDP Client

This page provides instructions on connecting to RDS via a RDP client on supported laptop and desktop operating systems. Currently, Windows and macOS are supported. 

Users preferring to connect the RDS within their web browser should follow the instructions found on the Remote Desktop Services via Browser page.

Before you Connect

Before you connect, please note the following important considerations for using the RDS solutions.

• Save your work to your network (H:\) drive

  • Just like physical labs, any files saved to the local hard drives will be removed.

• Save your work often

  • Although we consider the RDS platform to be stable, working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable time.

• Please be aware: Idle sessions will automatically be logged out after 2 hours.
• Only one session can be active per user. Logging into another session will disconnect from the previous and reconnect on the new session.
• Google Chrome,Firefox, and Edge are the recommended browsers for connecting through the WebUI.

Retrieving and RDP file for RDS

You must first receive the RDP file from the web client in order to connect through the RDP client. 

Recommended Browsers: Please note that recommended browsers include Google Chrome, Microsoft Edge, or Firefox.

1. Using a web browser, navigate to rds.syr.edu.
2. If you are not logged in already, you will be prompted to do so using your University NetID and password.
   
3. In the top right is a sprocket icon, , click on it.
   
4. In the Settings Pane select the radio button to "Download the rdp file". 
   
5. After selecting the "Download the rdp file" setting, on the main screen of the web page select a resource pool, such as PublicLabs. 
   When clicking on a resource pool, an RDP file will now be downloaded and can be used.
   

Connect to RDS via a RDP Client

Once you have retrieved the RDP file using the steps above, you are ready to connect your device. Follow the instruction below based on your operating system. 

Windows

1. Open the RDP file for the desired RDS pool. 
2. You will be prompted with a login
   1. Under username, enter your email: <Your NetID>@syr.edu
   2. Under password, enter: <Your NetID Password>

macOS

1. Download and install the Microsoft Remote Desktop Mac App
2. Open the RDP file for the desired RDS pool.
3. You will be prompted with a login
   1. Under username, enter your email:  <Your NetID>@syr.edu
   2. Under password, enter: <Your NetID Password>

Troubleshooting

Problem:   RDP Error -   "There was a problem connecting to the remote resource,   Ask your network administrator for help"

Solution:  Fix the registry key to force the RDP to use RPC/HTTP connections instead of HTTP/UDP connection.

Steps:

• Press Windows + R to open run and type Regedit. Press the Enter key.
• Navigate to HKEY_CURRENT_USER > Software > Microsoft > Terminal Server Client.
• Navigate to the right-hand pane, right-click, and choose New > DWORD (32-bit value).
• Name this option as “RDGClientTransport.”
• Double-click this newly-created file. Its properties will open, and here, look for an option to set the value data. Enter the value 1. Click OK and close the Windows registry.

Reference:  How to fix remote desktop can't connect error

Need Help?

If at any time you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu.