Syracuse University has begun implementing IP phones at various location on campus. Please refer to the links and contact information below if you require support.
Device Support
If you have operational questions related to your device, please refer to your quick reference card and the Quick Reference Guide - Cisco IP Phone Answers page for operational questions.
Online resources including videos, documents, and interactive material are also available at https://access.enduseruniversity.com/syr.
Additional Support
The Syracuse University Telecommunications department is the primary point of contact for telephony related issues, including questions and issues related to Finesse Contact Center.
If you have questions or concerns about IP phones, or any telephone on campus, please contact the ITS Telecommunications department at telecom@syr.edu or 315-443-4730.
Additional details and telephony services can also be viewed on the Telecommunications home page.