- QA/QC Work Orders
- Create Work Orders
- Technician Work Load Portlet
FAQs
Is it required to QA/QC a work order? Yes. This is the step that completes the work order and send a notification to the person who requested the service.
What does QA/QC stand for? Quality Assurance and Quality Control
How often should I QA/QC? Every day, if the job is done it's good customer service to let the requestor know as soon as possible.
What if I complete the QA/QC assignment and it's not really done? Contact Dispatch immediately. They will re-open the Service Request and create a new work order to finish the job. They will also ensure the customer knows of the error.
What if there are multiple shops on a work order, when does the requester get a done email? When the last QA/QC assignment is completed.
To complete the QA/QC Assignment
- From the Work Orders Awaiting Supervisor Review (QA/QC) portlet select a work order
- Go to the Assignments tab
- Click on the word Supervisor QA Review
- Click on the Complete Assignment Button (there are two, you can click on either one)
- The status of the work order must go to complete for the email to be sent to the requester.
Example email sent to the requester:
To Create a Work Order with No Service Request
Definitions:
Why create a Service Request: The requester gets notified when the job is complete.
Why create a Work Order with no Service Request: An internal facilities job where there is no notification required.
- From the Favorite Applications Portlet select Syracuse Work Order
- Click on the + New Work Order
- Enter the Short Description
- Enter the Long Description, not required
- Enter the Asset, not required but desired
- Enter the Work Order Location (it will default if you entered the Asset/Equipment being serviced)
- Select the Issue
- Click on Save
- Go to the Assignments Tab
- Add an assignment
- Assign to Shop, required
- Assign to Technician, not required
- Click on Save
