Tech Support & Help Channels

Whether you’re troubleshooting a stubborn tech issue, need guidance with Whitman’s digital tools, or just have a quick question, Whitman IT is ready to assist.
We offer several support channels so you can choose the one that fits your schedule and urgency.

1. Email for Support (Ticket Creation)

• Best for: Reporting issues, requesting assistance, or following up on a previous problem.

• How to use: Email wsmhelp@syr.edu with as much detail as possible:

  • Describe the issue and when it started.

  • Include any error messages or screenshots.

  • Mention your device type (laptop, mobile, classroom computer, etc.).

• Response time: Most requests receive an initial reply within one business day.

2. Walk-In Help

• Best for: In-person troubleshooting, hardware help, classroom tech setup, or when explaining your issue is easier face-to-face.

• Location: Whitman 210 – IT Service Desk

• Hours:

  • Weekdays: 8:00 AM – 8:00 PM

  • Weekends: 10:00 AM – 6:00 PM
    No appointment required — just stop in during open hours.

3. After-Hours & Emergency Support

If you need help outside Whitman IT’s walk-in hours:

• Contact the Syracuse University Central IT Service Center:

  • Email: help@syr.edu

  • Phone: (315) 443-2677

  • Website: ITS Service Center Main Page

• Central IT can assist with urgent account issues, password resets, network problems, and other campus-wide technology services.

4. Self-Help Resources

• Visit the Whitman IT Knowledge Base for how-to guides, FAQs, and troubleshooting tips.

• Browse by topic — from Wi-Fi setup to printing to classroom AV systems — and find step-by-step instructions anytime.

Quick Guide:

• Email wsmhelp for most requests.

• Walk-In if you need in-person troubleshooting during our open hours.

• Central IT handles urgent issues after hours.

• Knowledge Base if you want to try solving it yourself.

Whitman IT is here to keep your technology working so you can focus on learning, teaching, and collaborating.