Student Adobe Creative Cloud License Activation

The University has made some recent changes to provisioning Adobe Creative Cloud licensing for schools that provide it such as Newhouse.  

Please go to the following link (My Access) to look for the "Adobe Creative Cloud Suite Student Named License" and choose the "Request" link on the far right:  My Access  

You should receive an email confirming you will received access which then allows you to authenticate using your SU email address after you sign out of Adobe and sign back in.

When you are signing in, ensure you select:
Company or School account.

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Let us know if this resolves your issue and restores your Adobe licensing.  

Troubleshooting:

You may also need to clear your browser cache and logout of Adobe Creative Cloud and sign back in.

Especially if you have signed in accidently with your Netid@g.syr.edu (Should be Netid@syr.edu)

Here are the instructions on how to clear your cache Clearing Browser History and Cache   

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Instructions on how to check if the license has been applied to your account:  

You can test by going to a an incognito browser window and going to Adobe Account   if it says Adobe for Enterprise SYRACUSE UNIVERSITY and you click on view all apps and services and it lists all the Adobe apps then you are good to go. You should be able to clear your cache and sign back into the adobe creative cloud app.

Here are the instructions on how to clear your cache Clearing Browser History and Cache

Still have issues?

1. Please email to newhelp@syr.edu

2. Include 2 important screenshots:
   2.1 My Acces page on the “active” tab showing your license activation.
   Example: (Mine shows Staff yours should show student)
   
   

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2.2 Creative cloud app sign in (Top right)

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