Google Workspace for Education Support and Policy

Due to the fact that Syracuse University is liable for the content stored in its organizational Google Workspace for Education account, individual user accounts within the SU organizational account must comply with Syracuse University’s Information Technology Policies. 

Included in our policies are specific guidance for the use of any cloud-based service that may be found in the University’s “Cloud Based Storage and University Data Standard,” which restricts the use of confidential  (i.e. Social Security Number (SSN), Last four of SSN, Credit Card Information, Privacy Information, Health Information, FERPA Data, research data) or Enterprise (financial, contract, legal, or other SU business information) data within any cloud-based services.

The services provided through Syracuse University's Google Workspace accounts are products and services that are developed and maintained by Google Inc.

As such, application level support questions should be directed to Google.

Syracuse University will offer account management related support including account creating, account suspension, password resets, and authentication related questions.

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Google Workspace is not considered an official Syracuse University communication platform. All official business communications should continue to go through your SUMail account that end in @syr. Google Workspace accounts are considered personal accounts and should not be used for official university or departmental business.

Google Workspace for Education is a service provided to Syracuse University by Google under the Terms of Service and Privacy Policies which can be found here. By using Syracuse University’s Google Workspace, you agree to be bound by these policies and terms as an “End User” unless otherwise indicated by Syracuse University or Google.

The policies, terms of service, services and products included in Google Workspace for Education are offered and maintained solely at the discretion of Google. Google reserves the right to modify or terminate these policies, terms of service, services or products, in part or in whole, at anytime with or without notice. Syracuse University makes no guarantees regarding the current or future offerings of these policies, terms of service, services or products as offered through Google Workspace.

Syracuse University reserves the right to modify or terminate Google Workspace for Education at anytime, with or without notice, in part or in whole.

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Accessibility

Visit the Google Workspace user guide to accessibility for information on using Google Workspace with assistive technology, including screen readers in both Windows and Mac environments.

Your Google Workspace for Education Account

Your SU Google Workspace account is your NetID@g.syr.edu.

To activate or use your SU Google account simply navigate to any of the supported Google services and enter your full SU Google account in the Email/Username (NetID@g.syr.edu), leave the password field blank and click the Sign-In button. You will be redirected to Syracuse University’s Single Sign-On (SSO) page where you can enter your NetID and NetID password to complete the login process. Once you’ve signed into SU’s SSO page you should be automatically redirected back to the original Google service.

SU Google user accounts are synchronized four times a day, with SU's Active Directory; meaning new student's, faculty, and staff should receive access to their SU Google account within hours after entering the AD system.

Alumni or Faculty and Staff leaving the University should review the IT Resource Access After Graduation, Retirement, Resignation, etc. page.

Google Play, Google Wallet, Purchases, and Content

Purchases, downloads, and all other content associated with your @g.syr.edu account is not insured or guaranteed by Syracuse University.

In the event that Syracuse University or Google terminate or modify, in part or in whole, Google Workspace, Syracuse University makes absolutely no guarantees regarding emails, documents, downloads, or purchases associated with @g.syr.edu accounts.  

Services available for Syracuse University's Google Workspace