I see an error message:“You don’t have access to manage apps” in the Creative Cloud Desktop app

If you see this error message on your personally owned computer, then you have a preference file installed with incorrect settings.  To correct this issue, follow the instructions below.

1. Locate the ServiceConfig.xml file:
   • Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
   • Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
2. Move/Copy this file to your Desktop
3. Open the copied ServiceConfig.xml (the one on your Desktop) using the application Text Edit (Mac) or Notepad (Windows).
4. Find and replace all instances of the word "false" with "true" then save the document.
5. Copy this file back into its original folder:
   • Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
   • Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
6. Reboot the computer
7. Launch the Creative Cloud Desktop Application to find the Apps panel.

How do I restore my Photoshop settings back to Adobe's default state

To restore preferences quickly using a keyboard shortcut:

• Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.