Follow the instructions below to configure your Windows 10 device to AirOrangeX. The images below of the webpage and connect device may differ slightly.
Connecting During Windows 10 Upgrade
Windows 10 will prompt you to connect to a wireless network during the upgrade process. If you have previously configured this device through the Xpress Connect process, feel free to connect to AirOrangeX and enter your credentials. If your device does not connect or you have never configured the device as indicated below, skip that step during the upgrade and follow the instructions on this page.
Connecting Windows 10 to AirOrangeX
Step 1: Connect to AirOrangeHelp
Click on your Wi-Fi button on the bottom right of your taskbar and select AirOrangeHelp. Once selected, click "Connect". Note: Do not check to connect automatically.
You will now be connected to AirOrangeHelp.
AirOrangeHelp is Limited
The AirOrangeHelp network is a "Limited" network connection and only intended for use to security connect to AirOrangeX. This connection will not allowing internet browsing or any other network related functions.
Step 2: Download the Network Wizard (XpressConnect)
Open your browser of choice. If you are not automatically directed to our airorangehelp page, type airorangehelp.syr.edu into the URL location. If the site does not come up, be sure that you have successfully connected to AirOrangeHelp.
Once on the site, click on the "SU students, faculty and staff" link to proceed.
If your download does not automatically begin, follow the instructions based on your browser to download the Network Wizard.
The network wizard will now download to the downloads section of the selected browser.
Step 3: Run the Network Wizard File
In most cases, your browser will show you the downloaded file on the screen either at the bottom or top right. If it does not, you'll need to locate the downloads area of your browser.
Run the NetworkWizardLoader.exe downloader.
Run the NetworkWizardLoader.exe file that has been downloaded.
You will be prompted by a Windows 10 SmartScreen window to ensure you want to run the file. Select "Run".
Step 4: Enter Your NetID Credentials and Connect
XpressConnect will now open. Enter your NetID and NetID password and click "Next".
Your computer may ask you if you want to allow the Cloudpath App to make changes to this device. Click "Yes"
If successful, the XpressConnect tool will reach the "Connected" tab, display your IP Address and indicate that you are connected.
In some cases, your computer may not automatically connect to AirOrangeX. In this situation, simply click your Wi-Fi symbol in the taskbar and select "AirOrangeX" and "Connect". We recommend setting it to "Always Connect" so that your device connects whenever AirOrangeX is in range.
Step 5: You're Connected!
Your default browser will now open and redirect to our ITS Getting Connect page. If your browser does not, open your desired browser and visit its.syr.edu/gettingconnected. We recommend viewing all of this page's resources and bookmarking it for later use.
Congratulations! You are connected to AirOrangeX.
Troubleshooting
If your device is not seeing any of the SU wireless networks, or you simply can't connect to AirOrangeHelp, you may be having software or hardware related issues with the device. We recommend contacting ITS for further assistance.
If the device will not complete the "Connect to Network" or "Authenticate" step in the Xpress Connect Tool, please ensure that you have the latest Wi-Fi driver installed and verify your credentials on our NetID self service page.
If your desired browser is being redirected back to the AirOrangeHelp page, please clear the cache of your browser to alleviate the redirect.
Sometimes having the date and/or time being incorrect will also cause an issue with proper connectivity. This can sometimes be an issue with international devices that are set to a different time zone, so we advise when attempting to connect to have that updated for the Eastern Time Zone prior to connecting.
For configuration assistance stop by the ITS Service Center and a consultant will assist you with the device. For further assistance or general questions, call 315-443-2677 during our business hours or email us at help@syr.edu.
Windows 10 Version 1703 (Creators Update)
If the Cloudpath application fails or does not save your credentials and you are running Windows 10 Version 1703 or later, you may need to follow these additional steps (or visit the ITS Service Center for further assistance):
- Right-click on the Wi-Fi icon and Open Network and Sharing Center.
- On the left side of the Window click Change adapter settings.
- Right-click on the wireless adapter and choose Properties.
- Uncheck the box that says Internet Protocol Version 6 (TCP/IPv6), then click OK.
- Connect to AirOrangeX directly using your NetID credentials.