You can set up a generic generic account to receive requests for your Orange Tracker project. Basic email messaging is always part of an OT project and requires an email address with the form of <projectkey>@ot.syr.edu. New issues will then be created from emails sent to the email addresses with the following fields completed:
| Email Field | Issue Field |
|---|---|
| From | Reporter |
| Subject | Summary |
| Body of email | Description |
To set up the generic account, do the following:
1) Request that email be configured for the Orange Tracker project by sending an email to jira@syr.edu (or include the request for email in the new project request sent to jira@syr.edu).
You may also want the jira-users group (anyone who can log into Orange Tracker, which includes people internal to SU and people external to SU) to be added to the project's Users role, unless you are only giving the email address out to a limited audience. Adding the jira-users group allows anyone to create issues in your project, including people with non-SU email addresses (ex: gmail, outlook, hotmail, etc.). If you have a standard permissions setup in your project, users will only be able to see issues for which they are the reporter – they won't be able to see other users' issues in your project.
2) Request the generic account using the generic account request form. See Generic Accounts (aka Vanity). Specify that the generic account should route to Orange Tracker. The generic account does not have to use the OT Project Key naming but it is recommend for good housekeeping. It does have to route (Redirect) to the OT project email address which by default is in the form <projectkey>@ot.syr.edu.