Is this a Phishing Attempt?
We understand that cybersecurity is a top priority, and it's important to be cautious about emails or communications that may appear suspicious. However, we assure you that this message is not a phishing attempt.
This communication is sent by Syracuse University to provide important information regarding account and data retention for former students.
If you have any doubts or concerns about the legitimacy of emails regarding your account, please contact ITS Client Services at (315) 443-2677 or help@syr.edu.
Why is the retention policy for former students' access to university resources changing?
The university is updating its policies to ensure secure and efficient management of its resources. This includes email accounts and other digital assets.
What is the last day I will have access emails and files associated to my syr.edu account?
The last day to access your syr.edu account will be 12 months after your last term of enrollment at SU. It's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.
How should I prepare for changes to my syr.edu account access?
If you are a current student, we recommend that you begin transitioning away from your syr.edu account as soon as you graduate. We recommend the following:
- If you do not already have one, create a email account with another provider.
- Download or transfer any important documents and emails from your syr.edu account before you lose access.You may simply choose to manually forward them to another email provider.
- Update your log-in credentials for websites and apps that are connected to your syr.edu email, as your log-in experience may be affected once your syr.edu account is deactivated. While your username will still work once your email account is closed, you will have an issue if you forget your password and need to access your syr.edu email address. We recommend updating your email address associated with those accounts to prevent any disruption in access.
- Provide your new email address to Syracuse University’s Office of Alumni Engagement and Annual Giving by visiting the Alumni Update webpage, so that we can keep you informed of alumni programs and services.
How do I give SU my new, non-syr.edu email address?
Either send an email to records@syr.edu with any information that needs to be updated, or go to https://alumniupdate.syr.edu and add any new or updated information. Your alumni record will be updated.
Will I still be able to access my student records and transcripts after the retention policy changes?
Your student record will remain intact in MySlice, Blackboard, and other systems. While access to some university resources may be affected by the retention policy changes, you will still have access to your transcript. You can order your transcript by following the directions provided on the The Office of the Registrar's website.
What will happen to my access to email and OneDrive files after the retention policy changes?
After 12 months from your last registered class, access to the university resources will be denied. Shortly afterwards your emails and files will be deleted. It's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.
I have important documents and emails stored in my syr.edu account. How can I retrieve them before I lose access?
It's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access. In most cases you can manual forward your eMail to a non -syr.edu email account or export them to your local device and save your OneDrive files to your local device. For more information.
Can you help me transfer my eMail and Files? <Can Andrew or Ryan provide information >
Certainly! To begin transferring your email and files, please follow these directions:
*Email – they can export to local device. <add link to direction on how to do this>
*OneDrive - Full sync to their local device. <add link to direction on how to do this>
If you encounter any difficulties or need further assistance during the transfer process, please don't hesitate to reach out to the IT Help Desk. Our team is here to assist you with any questions or concerns you may have.
I am a former student who is returning to Syracuse University. Will I regain access to my syr.edu account?
Returning students may regain access to their syr.edu accounts if it is less than 12 months since their last class. However, if it has been 12 months or longer, you will be given a clean email and OneDrive account upon your return. It's important to note that even if you are given a clean account, you will retain your previous email address, NetID, and SUID. If you are unsure whether you will be returning before the 12-month mark, it's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.
What if I am not graduating or planning to continue my studies at Syracuse University? Will I still lose my email address?
Students will retain access to their syr.edu accounts up to 12 months since your last class taken. After 12 months you will lose access to eMail and OneDrive account. if you are unsure if you will be returning before the 12 months, it's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.
All emails to my syr.edu email address are forwarded to another email I check more often. Will that also stop?
Yes, email forwarding from your syr.edu email address will also cease once your account is deactivated. It's recommended to update your contacts with your non-syr.edu email address to ensure uninterrupted communication.
I use my syr.edu email to log in to several websites and apps. How will that be affected?
Your access to websites and apps using your syr.edu email for login may be affected once your syr.edu account is deactivated. We recommend contacting the respective services and updating your email address associated with those accounts to prevent any disruption in access.
What can I do to keep my syr.edu eMail address? Can I paid to keep?
At this time, there is no option available to retain or pay to keep your syr.edu email address after you are no longer eligible for access to university resources. As such, we recommend taking proactive measures to transition to an alternative email address for continued communication and correspondence.
What should I do if I have additional questions or need assistance?
For further assistance or clarification regarding the retention policy changes, please feel free to contact the University's IT department directly at (315) 443-2677 or help@syr.edu. Our team is available to address any questions or concerns you may have regarding this communication or any other related matters.