The following page will is intended to familiarize students with the print account interface. Instructions include reviewing printing transactions, currently available balances, and adding funds.
Alumni or Guest?
If you are an alumni or guest of the university, please follow the instructions found on our Alumni and Guests Printing page.
Print Account Management Interface
Students can manage their print account by logging into suprinting.syr.edu using their NetID and NetID password.
Review the Account Summary
Students can view a summary of their account by clicking on the Summary tab.
The Summary tab will reveal:
- Account summary, including username, current available balance(s), and print details
- A graphical balance history
- An environmental impact breakdown based on account activity
View a Printer's Rates
Students can view the rates of printing at any printer available to them. Simply click on the Rates tabs.
Once there, a full list of printers will be shown.
To check for a particular printer, entering the name in the Quick Find box and clicking "Go".
Hover the mouse icon over the "[details]" area in the Details column.
View Transaction History
Your transaction history will detail all activity on your account's funds. It will include where you were charged for printing, where you have added funds, and where you were refunded by full-time staff.
Default Date Range is Two Weeks
The default filter provides entries for the last two weeks. Use the filter options above the results to expand your view. If a filter is "on", clicking "remove" will remove a date restriction. Clicking "edit" will allow you to narrow the results as necessary.
Additional Questions or Concerns?
If you feel something is not accurate on your transaction history, feel free to contact the ITS Service Center. A full-time staff member will review your account with you to help resolve your concerns or answer any questions you may have.
View Recent Print Jobs
The recent print jobs will include all printing jobs that have recently taken place. It will include both successfully printed and cancelled print jobs.
Default Date Range is Two Weeks
The default filter provides entries for the last two weeks. Use the filter options above the results to expand your view. If a filter is "on", clicking "remove" will remove a date restriction. Clicking "edit" will allow you to narrow the results as necessary.
Review Jobs Pending Release
The Jobs Pending Release tab will be the default view upon logging into the print account interface. Here, students can:
- Review the current quota balance
- Review the jobs that have been queued to print in the last 12 hours
- Release (print) or cancel pending jobs
Pending Print Jobs Removed After 12 Hours
Jobs that are queued will remain in the jobs pending release queue for 12 hours. After that time, the print job will be deleted and a new job would need to be queued. The print management interface will not retain the deleted print job's document.
Students can also release all (print all) or cancel all pending jobs.
Add Funds to Your Account
Students can add funds with cash or a credit card to increase their balance beyond their $20 quota. To pay by Cash, please visit the Schine Copy Center. To pay by credit card, follow the steps below.
No Refunds
There are no refunds available when money has been added to a print account. Note that the added amount will not be lost after each semester, but will be lost once the student graduates or leaves the university.
Log into suprinting.syr.edu and click on the Add funds tab.
Select the amount to be added and click "Add Value" to proceed.
Enable Popups
Popups may need to be enabled in order to make the credit card payment. Follow our enabling popups answers pages for guidance.
In the new window, select the credit card payment method and click "Continue Checkout".
Specify the credit card information and click "Continue Checkout".
Review the transaction before finalizing. If the transaction was successful, your "syr.edu" email address will receive payment confirmation .The funds will be made available momentarily.
Getting Help
For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.