- Navigation
- Assign Work Orders to Technicians
- Preventive Maintenance Work Orders
Login to Maximo: Service Requests - BFAS – Syracuse University
Click on the .. at the bottom of the page (If your ID is a Test User ID - you will need to use the . at the bottom of the page)
Timeout: If you have not done anything in the system for 30 minutes, you will be logged out.
Navigation
Supervisor Start Center Contains 6 portlets:
- Favorite Applications
- Work Orders Scheduled to My Shop (not yet assigned)
- Preventive Maintenance Work Orders
- Work Orders Awaiting Supervisor Review (QA/QC)
- Work Orders Assigned to Shop in "WMATL" Status
- Technician Work Load - Assigned Labor Search
Favorite Applications
- Syracuse Work Orders
- Labor Reporting
- Create Service Request
Work Orders Scheduled to My Shop (not yet assigned): All corrective maintenance work orders that are assigned to "my" shop. These work orders can be assigned to technicians by the supervisor.
Preventive Maintenance Work Orders
Assign Work Orders to Technicians
Definitions
- Scheduled = Shop assigned; no technician assigned
- Dispatched - Shop and technician assigned.
How to filter each column: Type the words you want to filter on in the row in the column where there is an underline and hit <enter>
Example: I only want to see scheduled work orders in Lyman Hall.
REMINDER: The filter will stay until your remove it or log out of the system. So If you're not seeing what you think you should be seeing, check and ensure you don't have a filter applied.
Why do I see a different shop in the Shop Assignment column?
How to I assign to a technician?
- Click on the work order
- Go to the Assignments Tab
- Enter the netid of the technician to be assigned or use the magnifying glass to find the appropriate technician. **NO NEED TO FILL IN THE CRAFT**
- Save ***DO NOT CLICK ON THE COMPLETE ASSIGNMENT BUTTON***
Does the technician get notified they have an assignment? Yes, on their iPad.
What is the QA/QC assignment? This will be part of the supervisor process once the technician has completed their assignment. The supervisor will be responsible to review the log created by the technician and review the hours worked for reasonableness.
How to I complete the QA/QC assignment? We'll try this when we review the portlet Work Orders Awaiting Supervisor Review (QA/QC)
- Click on the words Supervisor QA Review
- NOW - click on a Complete Assignment button
What if I want to assign 2 employees to this job? How do I add another assignment?