The FAQ page below has been developed for those interested in finding out more about the Syracuse University implementation of Zoom. Please note that additional questions may be added at any time.
...
| Table of Contents | ||
|---|---|---|
|
...
Zoom Login Questions
How do active faculty, students, or staff log into my Syracuse University Zoom account?
...
If you are a 2U student or faculty member, please follow the support steps on 2U Support Services.
What if I created a personal account with my @syr.edu email address?
...
Option 2 - Move your existing personal account to Syracuse University Zoom which includes your existing Zoom cloud storage. To do so, please follow the instructions available on the Moving a Personal Zoom Account to Syracuse University Zoom page.
How do 2U faculty or students log in?
...
For more information, please refer to the 2U Support page for assistance.
How do Health Insurance Portability and Accountability Act (HIPAA) users log in?
...
If you are a distributed support staff member and are not associated with Health Services and Counseling Services, then please use the University Standard Zoom account. If you believe you need access to the University Zoom HIPAA portal, please send an email to help@syr.edu.
...
Zoom Meetings and General Use Questions
How do I learn more about using Zoom?
Zoom offers a wealth of One Minute Video Tutorials. Additionally, Zoom offers responses to Frequently Asked Questions.
Where do I find webinars or educational sessions?
In addition to future events that may be offered by the university or your school, college, or department IT personnel, Zoom offers Zoom Education Webinars that are open to any active Zoom user.
How do I make my Zoom meeting secure?
ITS strongly recommends all users follow the guidelines found on Securing Zoom Meetings. Additionally, you can visit Zoom's articles on Best Practices for Securing Your Virtual Classroom, New Security Toolbar Icon for Hosts, and Zoom Meeting and Webinar Passwords.
...
As a campus provided IT resource, Syracuse University Zoom users should adhere to the Information Technology Resources Acceptable Use Policy.
How many participants can I have in my meeting?
The current capacity for Syracuse Zoom users is 300 concurrent meeting participants.
How do I change my default name to my preferred name in Zoom?
Users that have a preferred name defined on MySlice will see it in their Zoom profile.
...
Alternate hosts are different than co-hosts which are added during a meeting and cannot start the meeting.
How do I add an alternate host who would be authorized to start my meeting?
The alternative host option allows you to schedule meetings and designate another licensed user on the same account to start the meeting or webinar if you are unable to. This licensed user will receive an email notifying them that they've been added as an alternative host, with a join link to start the meeting. Additionally, the alternative host can be sent a calendar invite with the join the meeting link.
...
If you would like real-time captioning, please refer to our CART service. Additional information about captioning services can be found on the Video Captioning Resources page.
Are machine-generated live transcripts available in Zoom?
The Zoom Live Transcript information page describes the steps in enabling machine-generated live transcripts.
...
Zoom Webinar and Large Meeting Questions
What if I would like to host a special event with more than 300 (maximum) participants?
Faculty and staff are able to request additional support for large virtual events. This can include expanding participant capacity for large meetings up to 500 participants and webinars up to 10,000 participants at additional costs. Additional information and request forms are available on the Web Conferencing for Events page.
Faculty and staff looking to get webinar licensing for their own departments or Syracuse University Zoom account should start by contacting their academic or administrative support personnel.
Additionally, it may be useful to review Web Conferencing Comparison.
Does Syracuse's Zoom license allow for Zoom Webinars?
Yes. Faculty and staff looking to get webinar licensing for their own departments or Syracuse University Zoom account should start by contacting their academic or administrative support personnel.
...
Zoom Implementation Questions
What version of Zoom licensing has Syracuse implemented?
Syracuse has implemented Zoom Education for active users on campus.
Who has access to Syracuse Zoom?
Zoom accounts will be automatically provisioned to any active faculty, students, or staff member by visiting Zoom at Syracuse University and logging with their NetID and password through the Shibboleth single sign-on (SSO).
How do I use Zoom to record my classes so my students can find them from Blackboard Learn?
...
First: You can download your Zoom recording and upload it to Kaltura so that it can easily be accessed by Blackboard Learn.
Second: You can provide the direct link for the Zoom recording to your Blackboard Learn class.
Is Zoom integrated into Blackboard?
Yes. ITS has integrated Zoom with Blackboard Learn. Additional details and instructions, including how to create a Zoom link and schedule meetings, is available on the Using Zoom in Blackboard page.
Does the Syracuse University Zoom account provide me with cloud storage?
Syracuse University Zoom users have been provided 500MB of storage per user. This includes all users of the standard portal. Users of the HIPAA portal have not been enabled for storage.
What if I need more space than 500MB of storage?
Users seeking to utilize more than 500MB of space should save recordings to their local computer and upload them to another location, such as Kaltura Mediaspace or Microsoft Stream, or use a personal Zoom account external to the University Zoom.
What happens to my stored meetings in Zoom's cloud when I move to the University Zoom account?
Your stored meetings will still be available, however, if your meeting storage exceeds the single user account size of 500MB we ask that you work with your distributed IT support staff on finding a long-term storage strategy or move back to an external non-@syr.edu account.
What happens to Syracuse Zoom accounts for Alumni?
Alumni will be able to maintain their account, however, the account will be moved to a 'Basic' level Zoom account and will no longer have the benefits of a Zoom Edu pro license.
What happens to Syracuse Zoom accounts for Faculty or Staff who leave the university?
Departments may remove access anytime after the effective date of retirement or resignation. If no action is taken, staff that resign or retire lose access after 30 days and faculty that resign lose access after 1 year (365 days). Faculty-retirees retain access. Additional information about IT resources following retirement or resignation is available on the IT Resource Access After Graduation, Retirement, Resignation, etc. page.
When will I have access to all of the Zoom marketplace applications?
At this time, we are reviewing the integration of enterprise applications in support to the University's Academic Strategic Plan and Mike Haynie's COVID-19 Task Force. Submit requests for marketplace applications to help@syr.edu.
...
Zoom Support Questions
How do Syracuse University faculty, staff, and students get general help with Zoom?
Active users having issues with Zoom should contact the ITS Help Desk.
How do faculty or staff members using the Zoom desktop app on university owned computers, including while remote, get help?
To report an issue related to Zoom desktop on your work, office, or lab computer, please contact your academic or administrative support personnel. This includes any Syracuse University issued laptops being used remotely.
...