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  1. If you created an account with your @syr.edu email address on zoom.us and would now like to use a licensed Syracuse University Zoom account you will first need to login with your existing credentials on zoom.syr.edu

    Screen shot of zoom.syr.edu login area
    an arrow points to the sign in button on the syracuseuniversity.zoom.us page

  2. This will prompt you to log in with your NetID and password.

    a screenshot of the netid login pop-up window

  3. You will then be prompted to confirm your email address.

    a screen shot showing the button for confirm your email address

  4. Check your email to switch your account. This will need to be done within 24 hours from the time you requested to move the account. The email will come from no-reply@zoom.us and will look similar to the below email. 

    switch to SU Zoom email from zoom

  5. The link inside will prompt you to verify that you want to switch to a Syracuse University account. It states that after you switch you will able to still access your saved meetings and recordings, your role will be "member" as well as your new account may have different features from the current Zoom account you have. To see what features are part of the Syracuse University Zoom you can visit our Web Conferencing Comparison page.

    a screen shot of the acknowledge and switch information

  6. As long as you checked the 'I Acknowledge and Switch' button, you will get an on-screen notification that your account has been switched successfully and that you are now a member of Syracuse University Zoom.
     
    screenshot of the confirmation that your account has been successfully switched


Getting Help

For support

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on the information above, contact

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theITS Help Desk

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