This page assist students in managing their printing account and quota at Syracuse University. Additional printing options and information are available on the Printing at Syracuse University home page.

Table of Contents

Student Print Accounts

Adding Money to your Printing Account

• When the initial $20 $40 credit has been exhausted, students can use a credit card to add money to their printing account through the University's online Print Quota Management System.
• The added funds will go into "Purchased Funds". 
• Students will be notified via e-mail when their printing account balance drops below $5 and $1.

Credits - Poor Quality Output

If an ITS-supported Public Computer Lab printer creates poor-quality printouts, students can bring the poor-quality printout to the ITS Service Center and receive a credit on their printing account. 

Refunds

ITS currently does not offer refunds for printing in consideration of the following information:

• Except as noted above, no refunds are provided from the University's Print Quota Management System.
• Students who do not use all of their initial $20 $40 credit will not receive a refund for any balance left on the account at the end of the year.
• Students who add money to their accounts for additional pages will not receive a refund for any balances left on the account at the end of the year, however, purchased funds are not impacted by quota resets.
• All student included printing quotas are reset to the $20 $40 credit limit between the end of the second Summer Session and the beginning of the new academic year. This is your included quota and does not impact your additionally purchased funds. 

Managing your Printing Account

Students can manage their printing accounts using the University's Print Quota Management System. The system enables students to do the following:

• View the amount of money credited to them in their accounts
• View their printing history
• Add money to their account using a credit card

ITS Public Lab Printing

• Black-ink copies at 4 cents per sheet of paper (letter size; 8.5" x 11").
• Duplex or two-sided printing is the default printer setting for black-ink printers in all labs.
  
  

Black-Ink Printing

Two-sided (duplex printing)

• Cost is 4 cents per piece of paper (2 cents per side), whether printed or unprinted.  Ex:  20 pages, two-sided printing (so 10 pieces of paper), costs 40 cents. 

• Go Green! Double-sided documents essentially use half the paper and cost half as much as single-sided documents.

• Instructions for two-sided printing:
  1. Choose PRINT in the File Menu.
  2. Select PROPERTIES from the PRINT Menu.
  3. Locate the TWO-SIDED (duplex) PRINTING option and select.

One-sided (simplex printing)

• Cost is 4 cents per printed page.  Ex:  20 pages, single-side printing (so 20 pieces of paper), costs 80 cents.
• Instructions for one-sided printing:
  1. Choose PRINT in the File Menu.
  2. Select PROPERTIES from the PRINT Menu.
  3. Locate the ONE-SIDED (simplex) PRINTING option and select.

List of ITS-Managed Printers

To see the locations of printers managed by ITS where you can use your print quota: ITS-managed printers

Wireless Printing

Full details for wireless printing can be found on our Wireless Printing on Campus home page. 

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

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