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Android Phones and Tablets vary widely between platforms and versions. We strongly recommend using the Microsoft Outlook App offered in the Google Play Store as it offers the best experience when using your SUMail account.
 

Info
titlePreparing Exchange for SUMail

If you received an email indicating you need to configure your Exchange account in preparation for migration to SUMail, we recommend removing your account from the device and reconfiguring the account using the steps below. Configuring your email account with your full email address will properly prepare you for your account's migration.

More migration details are available on the Exchange Email Migration to SUMail page.


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Download and Install Outlook

Visit the Google Play Store to download and install Outlook.

Install button on Google Play StoreImage Modified


Configuring the Outlook app for first time users
 

Expand
titleClick here for steps to add your account to Outlook for the first time
  1. Once you have installed the Outlook app, open it.
     
  2. Click on Add Account.

    add account blue buttonImage Modified
     
  3. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)

    Add account screenImage Modified
     
  4. Click Continue.
     
  5. Enter your NetID password on the Office 365 sign in page and select Sign In.
         a. Subsequently, you will also need to verify your identity with your two-factor authentication method (MFA/2FA).

    Office 365 password pageImage Modified2FA Code PageImage Modified
     
  6. Your account will be added to the Outlook app.


Removing an email account from Outlook 
 

Expand
titleClick here for steps to remove your email account from Outlook
  1. Launch the Outlook app.
     
  2. At the top left, select the menu icon, tap Settings.

    setting icon in pull out trayImage Modified
     
  3. Tap the account you would like to remove.

    Mail accounts screenImage Modified
     
  4. A new window will appear. Tap Delete Account.
     
    delete account screenshotImage Modified
     
  5. A small menu will appear, tap Delete.

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  6. Fully quit the application.


Adding an email account to Outlook 
 

Expand
titleClick here for steps on how to add an email account to Outlook
  1. Launch the Outlook app.
     
  2. At the top left, select the menu icon, tap Settings.

    setting icon in pull out trayImage Modified

  3. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)

    Add account screenImage Modified
     
  4. Click Continue.
     
  5. Enter your NetID password on the Office 365 sign in page and select Sign In. 
         a. Subsequently, you will also need to verify your identity with your two-factor authentication method (MFA/2FA).

    Office 365 password pageImage Modified2FA Code PageImage Modified
     
  6. Your account will be added to the Outlook app.
     

 

Additional set-up instructions for native mail apps

As a wealth of technology continues to wash over us all, there continues to be many nuances in native mail applications. Due to this ever changing landscape, we recommend reviewing the settings/instructions for how to use your device specific mail app on

...

device manufacturer's website.



To remove an account from native mail apps

Due to the variety of mobile devices that run Android, we recommend reviewing the manufacturers website for instructions on how to remove an email account from their respective mail apps. 

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.