Page Comparison

Available Software on RDS

---

Pre-Installed programs and applications are available when connected to the SULabs instance on RDS:

Application NameVersionApplication NameVersionApplication NameVersionAdobe Creative Cloud SuiteShared DeviceMinitabShared DeviceRStudio19ArcGIS10.8.1 for DesktopMinitab Quality Companion10.8.1 for DesktopRtools5.3.0ArcGIS Pro2.8Mozilla Firefox2.8SASCurrentAudacity2.3.2MS Sql Management Studio2.3.2SPSS AMOS18.9.2Edge ChromiumCurrentMS Visual Studio CodeCurrentSPSS StatisticsCurrent

Gmetrix SMSe

7.0.24NotepadPlusPlus7.0.24Stata7.7 x64Google ChromeCurrentOnbaseCurrentSU Sherman Fonts18.0.1.60Maple2021Oracle SmartView2021Texthelp EquatIO11.1.2.5.900Mathematica10.4.1Pallisade Decision Tools10.4.1WinSCP19Matlab2021a x64

PowerBI Desktop 

2021a x64Microsoft Office Pro Plus64-bitPutty64-bitMicrosoft OneNote 201664-bitPython64-bitMicrosoft Project Pro64-bitR64-bitMicrosoft Silverlight5.1 64-bitR Statistics5.1 64-bitMicrosoft Visio Pro64-bitRead Write64-bit Info

title	School or College Specific Software

Not all school or college applications are available in the RDS environment. If you need access to specialized academic applications, such as those used by the iSchool, Engineering, Architecture, VPA, and Whitman, alternative connection options are available. Please refer to the Remote Access Answers Page for connection details.

on Syracuse University Windows 10 images:

Requesting Software

Students

If you require particular need specific software for academic purposes, please reach out to contact your professor or instructor to determine learn how to access that softwareit.

Faculty or Staff

Faculty or staff members who If you require specific software for administrative or academic purposes should contact their academic or administrative tasks, please reach out to your academic or administrative support personnel to determine find out how to gain accessobtain it.

Troubleshooting

RDS will sometimes have common issues when attempting to connect to resources. Below you will find common solutions to these From time to time, users may experience connection problems with RDS. Here are solutions for the most common issues:

Issue:

Cache and Cookies Problems

If you 're experiencing issues with RDS, notice issues such as problems with lab missing icons, connection errors, or certificate/SSL errors, clearing the cache of your browser can often resolve these issues. Instead of clearing all cache and cookies, you can clear only the specific information for warnings, a quick solution is to clear the browser cache specific to rds.syr.edu. This means you won't be erasing all your saved website data, just the data associated with the RDS site.

Solution: 

To remove only the cookies/cache from rds.syr.edu on Chrome or Edge, follow these steps:

• • Click the lock icon (Image RemovedImage Added) in your address bar at the top of the screen.
    
    
  • Click on "Cookies and site data" to open a new pop-up window:
    Image Removed
    Select rds.syr.edu from the list and then click Remove:
    Image Removed
    

Issue:

If you're receiving an error when connecting to a remote desktop session because an unexpected server authentication certificate was received, you may need to clear the SSL cache for your Operating System/Browser.

Image Removed

• • 
    Image Added
    
    
  • Click on the trash icons for websites in the "From the site you're viewing" section to remove cookies associated to RDS:
    
    Image Added
    
    
    

Issue:

Server Authentication Certificate Error

Encountering an unexpected server authentication certificate warning? This typically means there's a discrepancy between the server's certificate and the one your system expects. Clearing the SSL cache can help.

Solution: 

Clear the SSL cache for your Operating System/Browsers

Steps:

Windows computers using Google Chrome or Microsoft Edge:

• • Open the Start menu.
  • Search for and open Internet Options.
  • In the dialogue box that appears, select the Content tab.
  • Click Clear SSL State.
    
    

macOS computers using Google Chrome:

• • Open Google Chrome
  • Click on the kebab menu ( ⋮ ) found at the upper right corner of the browser window.
  • Open the History menu, then click the History option from this menu.
  • Click Clear Browser Data.
  • Set the Time Range to All Time.
  • Click Clear Data.
    
    

Getting Help

with RDS Issues

We're here to ensure you have a smooth experience with RDS. If you need assistance:

• Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677,

• email at help@syr.edu, or drop by

• at 1-227 CST.

• Faculty and

• Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.