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Problem Description
Common issues and resolutions regarding login problems and error messages when accessing Blackboard.
Solution
Blackboard User Name and Password
- Your Blackboard username and password are the same as your NetID username and password
- If you are returned to the login page after entering your NetID and password, make sure cookies are enabled in your browser
Login Error Messages
"Could not login. Valid authentication credentials were not provided."
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- Blackboard can only be used with specific web browsers. Click here to see a list of Supported Browsers.
- Try logging in on a different computer.
- There may be issues with your account. Please call the ITS Support Center at 315-443-2677
- Cookies are disabled in your web browser