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Setup and Configuration Assistance
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SE Technical Services recommends that student organizations order computers with at least 3 years of warranty service if budget allows. The extra fee for this level or warranty is minimal and will usually pay for itself in the long run. If student organizations require assistance with ordering equipment and/or warranty repairs on computer equipmenttechnology, please contact SE Technical Services via email at at sehelp@syr.edu and we can direct you to the appropriate vendor for repairs.
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If the student organization wishes to purchase parts, or make repairs on its own, SE Technical Services can make recommendations for replacement parts and a course of action. At the student organization’s request, SE Technical Services will make basic repairs to malfunctioning computer equipment. These repairs would include such issues as replacing defective keyboards, mice, memory and hard drives. The student organization would be charged the cost of replacement parts.
How
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is software troubleshooting handled?
SE Technical Services can diagnose and troubleshoot software problems for most standard software applications. These applications include, but are not necessarily limited to, the Microsoft Windows and Apple MacOS operating systems, the Microsoft Office suite, and Adobe products. For specialty software (e.g. vertical market applications) it is recommended that the student organization contact the application vendor directly for technical assistance.
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The answer to many common technical issues can be found on Answers, the university’s web knowledgebase. SE Technical Services maintains a space in Answers (https://answers.syr.edu/display/ESEIT/ESE+Technical+Services+HomeTechnical Support for Student Organizations) with some information specific to student organizations.
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Generally, it is recommended that a student organization contact SE Technical Services first. We can be reached by email at sehelp@syr.edu and phone at 315-443-1436. If the problem requires the assistance of ITS, Technical Services will act as a liaison with ITS and handle the request.Include Page