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Upcoming Answers Cloud Migration: What You Need to KnowAs part of our ongoing commitment to continuous improvement and innovation, ITS is re-envisioning Answers in the cloud. ITS will migrate existing public Answers spaces to the new cloud platform over the next eight months. Within the next month, owners of these spaces will receive communications with timelines and next steps for this migration. As we shift our focus to a unified, publicly accessible self-service resource, Intranet and personal Answers Spaces will be discontinued at a later date. Answers administrators will contact owners of these spaces within the next month. If you own one of these private spaces, you can take action today by inventorying your space(s) and reviewing the alternatives found at Alternatives to Answers Private Spaces. |
What is Answers?
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Answers is, primarily, a knowledge base of technical self-help information. Content focuses on SU systems and technical services and includes solutions to common problems, how-to’s, FAQs, tips, and configuration advice.
Answers is a publicly available system run by ITS-AASC at Syracuse University. Anyone on the internet can view the content unless it has been specifically restricted (by default, content is not restricted).
Answers x is also a working intranet system for internal collaboration by departments, groups, and project teams. Intranet Spaces, in Answers, are configured as restricted areas, not publicly available. You must have an AD account to log into Answers. Use your NetID and password.
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A Page is what contains the content within a Space. A Page can include text, images, attached files, tables, and much more to represent the information that it is trying to convey. A Page can also have sub-Pages to the n-th degree, thus allowing for a high level of organization and separation so that information is easier to locate.
Additional Documents for Answers Content Help
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More help pages for working on Answers pages and content is available from the Answers Content Help page.
Answers Training Sessions
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Only users who have specifically been assigned edit or create permissions can modify and/or add content within Answers. For additional help on creating, editing, or managing content, go to the Answers Content Help page.
ITS has access rights to change pages at their discretion without consent from the author, editors or contributors at any time, if the page does not follow or meet SU or Answers guidelines and policies.
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To request a change to a page, suggest new content for answers, comment on the system, or seek additional assistance, contact the ITS Help Desk at (315) 443-2677 or send an email to help@syr.edu.